Pacific ICT and AI Innovation Intern (WWF Pacific - Fiji - Intern - WWF-Pacific Islands - Fiji - Operations)

Terms of Reference

Position title: Pacific ICT & AI Innovation Intern
Department: ICT & AI Innovation Department
Reports to Pacific ICT & AI Innovation Manager
Supervises: Nil
Office: WWF-Pacific (Fiji)
Location: Suva, Fiji
Weekly Hours: Normal 37.5 Hours
Contract Period: 6 months (Subject to Performance and Budget Availability)

Context:
As a vital service provider to the organization for the delivery of the Conservation Programme, is essential in fulfilling WWF’ mission, vision and goals by providing exemplary ICT services to all WWF Pacific users through innovative use of skills, knowledge, technology, dynamic team approach and effective communications.

Background


Under the guidance of the Pacific ICT & AI Innovation Manager and Pacific ICT & AI Innovation Coordinator, the Pacific ICT & AI Innovation Intern will support the delivery of day-to-day ICT services and AI-enabled innovation initiatives across WWF-Pacific. The Intern will assist with ICT helpdesk support services, device setup, general troubleshooting, ICT asset and documentation activities, user guidance, and the responsible in assisting with testing and adoption of approved digital and AI solutions. All duties will be performed in accordance with WWF policies, cybersecurity requirements, data protection and confidentiality standards, and established ICT procedures.

II. Mission of the Department

To provide secure, reliable and user-focused ICT services while enabling responsible AI adoption and digital innovation across WWF-Pacific. The department strengthens operational efficiency, staff capability, collaboration and evidence-based decision-making through effective technology support, fit-for-purpose systems, continuous improvement, and the ethical use of AI in alignment with WWF standards and conservation priorities.

III. Major Functions

The Pacific ICT & AI Innovation Intern supports the day-to-day delivery of ICT services across WWF-Pacific. The role will attend to ICT helpdesk support tickets and staff support requests, assist with laptop setup, perform general troubleshooting for laptops, printers and related office technology under the guidance of the Pacific ICT & AI Innovation Manager and Pacific ICT & AI Innovation Coordinator.


IV. Major Duties and Responsibilities:

Monitor the ICT helpdesk support services queue and attend to assigned tickets in a timely and professional manner.
Receive, record and respond to ICT support requests submitted by staff through the helpdesk, email, telephone or in person.
Set up and prepare laptops for new and existing staff, including standard software installations, approved applications, updates and basic configuration.
Carry out troubleshooting of laptops, printers, Microsoft 365 applications, network connectivity and common peripheral devices.
Escalate unresolved, high-risk or complex technical issues to the Pacific ICT & AI Innovation Manager and Pacific ICT & AI Innovation Coordinator
Maintain clear ICT helpdesk support tickets, equipment records, setup checklists and ICT support documentation.
Assist with the inventory, labelling, allocation and return of ICT equipment and accessories.
Support the installation and testing of printers, monitors, laptop/desktops and other approved workplace devices.
Provide basic guidance to staff on the safe and effective use of WWF systems and ICT equipment.
Follow WWF ICT policies, cybersecurity practices, confidentiality requirements and health and safety procedures.
Undertake other reasonable ICT support duties assigned by the supervisor.
Train field staffs in ICT administrative procedures and assist with the implementation of ICT procedures in Field Offices.
Assist with testing, documenting and supporting the responsible adoption of approved AI tools and digital innovation solutions across WWF-Pacific
Support staff awareness and basic guidance on the safe, ethical and effective use of AI, including data protection, confidentiality and compliance with WWF policies.


IV. Profile:
Required Qualifications:

Currently studying towards, or recently completed Diploma or Degree in Information Technology, Information Systems, Computer Science or a related field.
General knowledge of Windows laptops, Microsoft 365 applications, printers and common computer peripherals.
Volunteer experience or previous exposure to an ICT support environment is desirable but not essential.


Required Skills and Competencies:

Ability to work with minimum supervision,
Possess drive and initiative, with the ability to contribute and achieve objectives.
Excellent interpersonal skills.
Strong versatile nature with the ability to commit to a team and work independently.
Demonstrated basic to moderate PC-based computer skills
Good knowledge of record-keeping
Adhere to WWF’s behaviours: Strive for Impact, Listen Deeply, Collaborate Openly, Innovate Fearlessly
Adhere to WWF’s values: Courage, Collaboration, Integrity and Respect.
Excellent organizational and time management skills with attention to detail
Good communication and interpersonal skills
Ability to work independently and as part of a team
Flexible and adaptable to changing priorities and deadlines



V. Working Relationships:
Internal: WWF-Pacific:

Liaise closely with the Pacific ICT & AI Innovation Manager and Pacific ICT & AI Innovation Coordinator
Build on existing relationships with the WWF PPO – Pacific office staffs.


External:
Responsible for establishing and maintaining relationships with relevant government departments, as well as information technology vendors. Relationships must also be built and maintained with international organizations of relevance.
These Terms of Reference cover the main tasks. Other tasks may be assigned as necessary according to organizational needs.