Part-Time Referral Specialist - ADAPT Shop

Make a difference from day one

Southwest Human Development is Arizona’s largest nonprofit dedicated to early childhood development. The first five years of life are the most critical in a child’s development. At Southwest Human Development, our services improve lives and help families by supporting young children and their caregivers during this important time.

Your skills, experience, and passion are needed at one of the nation’s largest nonprofits dedicated to early childhood development. Join our team and experience a long-term career which brings joy and satisfaction in knowing you make a difference. We offer over 40 programs and services to more than 140,000 children.

Why candidates love working here

• Contribute to meaningful work that helps children and families build strong foundations for the future.
• Build your future with access to learning, development, and career advancement opportunities.
• Be part of a collaborative, purpose-driven culture where your work truly matters.
• Join a Great Place to Work® Certified organization, with a culture shaped by employee feedback and built on trust, support, and collaboration.

Job title: Part-Time Referral Specialist - ADAPT Shop

Program: Health and Developmental Services Department

We are seeking a part-time (20 hours a week) bilingual (English/Spanish) Referral Specialist for our Health and Developmental Services Department – Adapt Shop. In this role, you will coordinate incoming referrals, obtain appropriate documentation, and maintain ongoing tracking of referrals. Work closely with the administrative team to support the referral process and collaborate with agencies, providers, and clients. Our ideal candidate is someone with a passion for helping others, and well-versed in EMR systems and HIPAA requirements.

What you’ll do:

• Ensures that referrals are addressed in a timely manner as established by program guidelines
• Gathers applicable documentation and maintains ongoing tracking of referrals
• Maintain and updates client records within our EMR system
• Completes pre-authorized requests and Rx script requests
• Route referrals, reports, and insurance information to appropriate recipients
• Manage inventory and adaptive equipment records
• Facilitate interpretation and translation of documents as needed
• Respond to phone calls, emails, and faxes in a timely manner as established by program guidelines
• Utilize various forms of technology and software to support program processes
• Interact with community agencies and providers to pursue referral documentation
• Requests authorizations, referrals, and uploads reports in external systems
• Collaborate with Administrative Assistants to support program operations
• Collaborate with supervisor on special projects and other duties as assigned
• Support the Adapt Shop team in delivering high-quality services to children and families throughout the community

What you’ll bring:

• High School diploma / GED
• Bilingual required (English/Spanish)
• Two to three (2-3) years of experience working in an office setting
• Experience with Microsoft Office 365
• Comfortable on the phones, and can multitask and communicate with varied departments throughout the agency
• Effective interpersonal and written communication skills
• Knowledge in EMR software, prior authorizations, and proficiency in Microsoft Windows Office applications
• Valid Arizona Fingerprint Clearance Card OR must qualify for a valid Arizona Level One Fingerprint Clearance Card is required.

Southwest Human Development is committed to creating a safe, healthy, and supportive environment for our employees and the communities we serve.