Part-time Seasonal

POSITION OVERVIEW

The Wellness Concierge is the first point of contact for Members and guests, providing exceptional customer service in person and over the phone. This role manages reservations for spa, salon, and fitness services, processes retail sales, maintains reception areas, and supports overall Spa operations in alignment with BIGHORN standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Greet Members and guests in a courteous, professional, and friendly manner.
• Answer multi-line telephone system, transfer calls, take messages, and respond to inquiries.
• Schedule appointments for spa, salon, and fitness services; maintain daily reservations and schedules.
• Confirm appointments by phone/email and send reminders to Members, guests, and employees.
• Fulfill Member requests, such as answering product/service questions and processing food orders.
• Maintain and restock retail inventory; process retail transactions using POS systems.
• Assist with receiving, organizing, and tracking inventory for retail and spa supplies.
• Calculate monthly retail inventory totals.
• Maintain reception, lobby, waiting areas, and fitness center amenities in a clean and welcoming condition.
• Organize newspapers, magazines, and cushions; restock amenities in common areas.
• Perform general office tasks, including word processing, filing, and operating office equipment.
• Process incoming/outgoing mail, including overnight services.
• Maintain and update Member/guest records, mailing lists, and phone lists.
• Contact staff regarding schedules, appointments, and messages.
• Manage lost and found items; post club events in designated areas.
• Light cleaning of front desk, fitness areas, and retail displays; stock and restock merchandise.
• Operate music system in lobby and reception areas.
• Assist with special projects and other duties as assigned.
• Leadership – Represent Spa and Club values with professionalism and uphold departmental standards.
• Teamwork – Collaborate with co-workers to ensure seamless service delivery.
• Safety – Follow safe work practices and participate in safety training and emergency procedures.
• Other Duties – Perform additional responsibilities as assigned to support spa operations.

Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

Education and/or Experience

• High school diploma or GED required; college coursework preferred.
• Experience in hospitality, spa, or customer service environment preferred.

Required Technical / Other Skills and Abilities

• Excellent customer service skills with a professional, friendly demeanor.
• Strong verbal and written communication skills.
• Proficiency in multi-line phone systems and reservation software.
• Ability to type at least 50 WPM and use word processing, spreadsheets, and email software.
• Strong multitasking, organizational, and prioritization skills.
• Ability to perform effectively in emergency situations.

PHYSICAL DEMANDS

The physical demands described on the attached “Physical Demands of Position” chart are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities. (See attached chart.)

CONFIDENTIAL INFORMATION

This position may have access to limited confidential information, including Member contact details and reservation history. All such information belongs to BIGHORN.

COMPANY FUNDS

This position has access to company funds limited to processing retail transactions and spa service payments (cash, credit card, and POS).

Job Title:	Spa Reception	Date:	Click here to enter a date.
How many hours are worked per day?	6-8

When completing this form, look at the job from a typical/average workday perspective.

Percentage Time Designation
PHYSICAL ACTIVITY	Rarely <1%	Occasionally 1-33%	Frequently 34-66%	Continuously 67-100%
Stand	☐	☐