PARTS COUNTERPERSON

About the Role:

The Parts Counterperson plays a critical role in ensuring the efficient operation of the parts department by managing inventory and providing exceptional customer service. This position involves accurately processing parts orders, assisting customers and technicians in locating the correct parts, and maintaining organized stock levels. The Parts Counterperson acts as a liaison between the parts department and other teams, facilitating smooth communication and timely fulfillment of parts requests. Success in this role directly impacts the overall productivity of service operations and customer satisfaction. The ideal candidate will be detail-oriented, knowledgeable about automotive or machinery parts, and capable of multitasking in a fast-paced environment.

Minimum Qualifications:

• High school diploma or equivalent.
• Basic knowledge of automotive or machinery parts and terminology.
• Experience using inventory management or point-of-sale systems.
• Strong communication and customer service skills.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks.

Preferred Qualifications:

• Previous experience as a parts counterperson or in a similar role within the automotive or equipment industry.
• Familiarity with computerized parts catalog systems.
• Basic understanding of mechanical systems and repair processes.
• Ability to lift and move parts weighing up to 50 pounds safely.
• Additional training or certification related to parts management or customer service.

Responsibilities:

• Greet and assist customers and service technicians in identifying and locating required parts.
• Process parts orders accurately using inventory management systems and ensure timely delivery.
• Maintain organized and up-to-date inventory records, including receiving, stocking, and labeling parts.
• Provide pricing information and product knowledge to customers to support informed purchasing decisions.
• Coordinate with suppliers and vendors to place orders and track shipments as needed.
• Resolve customer inquiries and issues related to parts availability and order status.
• Ensure compliance with safety and operational procedures within the parts department.

Skills:

The required skills enable the Parts Counterperson to accurately identify and process parts orders, ensuring customers and technicians receive the correct components promptly. Strong communication skills are essential for effectively assisting customers, explaining product details, and resolving inquiries. Proficiency with inventory management systems allows for maintaining accurate stock levels and streamlining order processing. Preferred skills, such as familiarity with computerized parts catalogs and mechanical knowledge, enhance the ability to provide expert guidance and improve operational efficiency. Additionally, organizational skills and attention to detail are critical for managing inventory records and maintaining a well-ordered parts department.