Parts Support Analyst
Texas, United States1w ago
Free account needed to apply or save. It takes a minute, and we'll bring you right back to this job.
How well do you match this job?
Skills
Experience
Level
Title
Location
Salary
Freshness
Similarity
Key details
- Location
- Texas, United States
- Work style
- Onsite
- Job type
- Full-time
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 1w ago
Skills
customer serviceexcelmicrosoft windowsmicrosoft wordoutlookticketing systems
About the role
Company Name:
PBS Systems
Job Location:
Arlington, TX
Job Type:
Full-time, Permanent
No. of Openings:
01
Job Requirement(s):
Internal Job Title:
Travel across Canada and USA up to 2 weeks per month
Parts Support Analyst - Tier 1
Reports To:
Team Lead, Parts Support
PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!
PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!
The Role:
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. As an Parts Support Analyst, you will provide excellent training to our new and existing customers in the Parts module of our software, by assisting customers during the installation and training process of their new dealership software.
Responsibilities:
Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and requesting escalations as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and the supporting infrastructure
Maintaining a high level of punctuality as well as a consistent, reliable attendance standard
Achieving and exceeding KPI targets and other metrics defined by the department.
Keeping abreast of software enhancements and new released, by attending apogees and reviewing release notes
Commit to an ongoing professional development and cross-training as recommended by your Team Lead
Achieve program certification within your primary group within 6 months and additional program certification(s) within 18 months
Available to travel 1 week per month throughout the USA and Canada
Qualifications:
High school diploma
Must have Valid Driver’s license
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent computer skills with a proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing
Strong decision making and analytical abilities
Strong detail orientation
Effective time management and organization skills
Ability to work independently and within a team environment
What we offer:
Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being.
Paid Time Off – PTO to help you recharge and maintain work-life balance.
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
Competitive annual base salary ($42,000k/yr. - $53,000k/yr.)
Up to $4,800 per year in product certification bonuses
Outstanding travel incentive bonuses
Additional performance incentives
Attractive employee referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more
Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.
PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.
PBS Systems
Job Location:
Arlington, TX
Job Type:
Full-time, Permanent
No. of Openings:
01
Job Requirement(s):
Internal Job Title:
Travel across Canada and USA up to 2 weeks per month
Parts Support Analyst - Tier 1
Reports To:
Team Lead, Parts Support
PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!
PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!
The Role:
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. As an Parts Support Analyst, you will provide excellent training to our new and existing customers in the Parts module of our software, by assisting customers during the installation and training process of their new dealership software.
Responsibilities:
Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and requesting escalations as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and the supporting infrastructure
Maintaining a high level of punctuality as well as a consistent, reliable attendance standard
Achieving and exceeding KPI targets and other metrics defined by the department.
Keeping abreast of software enhancements and new released, by attending apogees and reviewing release notes
Commit to an ongoing professional development and cross-training as recommended by your Team Lead
Achieve program certification within your primary group within 6 months and additional program certification(s) within 18 months
Available to travel 1 week per month throughout the USA and Canada
Qualifications:
High school diploma
Must have Valid Driver’s license
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent computer skills with a proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing
Strong decision making and analytical abilities
Strong detail orientation
Effective time management and organization skills
Ability to work independently and within a team environment
What we offer:
Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being.
Paid Time Off – PTO to help you recharge and maintain work-life balance.
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
Competitive annual base salary ($42,000k/yr. - $53,000k/yr.)
Up to $4,800 per year in product certification bonuses
Outstanding travel incentive bonuses
Additional performance incentives
Attractive employee referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more
Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.
PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.