Pass and ID Support
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Key details
- Location
- United States
- Work style
- Remote
- Level
- Entry level
- Job type
- Full-time
- Experience
- 1–4 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 22h ago
Skills
About the role
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Pass and ID Support professional based in the United States.
Join a mission-critical security operations team supporting U.S. Air Force Central Command and installation security activities at Prince Sultan Air Base in Saudi Arabia. In this role, you will help manage installation access by issuing identification badges, maintaining access records, and overseeing visitor credentialing procedures. You will play an essential part in ensuring that contractors, visitors, and authorized personnel comply with applicable security regulations and entry requirements. Working closely with military personnel, base agencies, sponsors, and host-nation authorities, you will help maintain secure and efficient access control operations. The position requires strong organizational skills, attention to detail, and the ability to handle sensitive information responsibly. This opportunity is suited to security support professionals who thrive in structured, fast-paced environments and understand the importance of operational security. The role offers competitive compensation, comprehensive benefits, and the opportunity to contribute to important national security and defense missions.
Accountabilities
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Issue, manage, account for, and track restricted-area badges, overseas country national badges, and Defense Biometric Identification System (DBIDS) cards.
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Enforce installation access laws, regulations, and security procedures to ensure that only authorized individuals enter or leave the facility.
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Review and apply suspension, revocation, and debarment rosters to verify access eligibility and prevent unauthorized entry.
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Monitor and respond to information concerning potential security developments or conditions, implementing appropriate countermeasures when required.
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Coordinate with base agencies, sponsors, contractors, and visitors to verify documentation and facilitate installation access.
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Perform daily operations at the Installation Visitor Control Center, including visitor registration, credential verification, and DBIDS processing.
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Liaise with host-nation customs enforcement agencies and coordinate visits by host-nation representatives.
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Review authenticated host-nation entry authorization lists and process access requests for large, prearranged events and official functions.
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Maintain accurate records, follow established security protocols, and provide professional customer service to individuals requesting installation access.
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An active Secret security clearance is mandatory for this position.
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A valid U.S. passport is required.
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At least one year of experience working in a Department of Defense (DoD) Visitor Control Center.
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Experience coordinating with host-nation authorities and providing daily customer service to contractors and visitors seeking installation access.
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Proficiency in Microsoft Office applications and the ability to maintain accurate access records and administrative documentation.
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A current state-issued driver's license and a valid government driver's license, as required for the role.
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Strong communication, coordination, and organizational skills, with the ability to follow security procedures and handle sensitive information appropriately.
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The ability to work effectively with military personnel, government representatives, contractors, visitors, and other stakeholders in a security-focused environment.
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Preferred qualifications: A bachelor's degree and proficiency in speaking, reading, and writing Arabic.
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Willingness and ability to complete the required Fit for Duty examination after accepting an offer and before proceeding with onboarding.
Requirements
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