Patient Access Rep Psychiatry and Mental Health - Ambulatory Patient Access - FT Days

QUALIFICATIONS

Required: Candidates must have one to two years of experience in a healthcare setting, preferably in patient access, registration, or front desk roles. Knowledge of insurance verification and authorization processes is essential, along with proficiency in electronic health record (EHR) systems such as Epic, Microsoft Office, and general computer systems. The role requires excellent interpersonal, communication, and organizational skills, as well as the ability to multitask and remain organized in a fast-paced, emotionally sensitive environment. Strong attention to detail and effective problem-solving skills are also required.

Preferred: Bilingual skills in Spanish and English are preferred. Additional consideration will be given to candidates with training in trauma-informed care, an associate degree or healthcare-related certification, or experience working in an outpatient specialty or behavioral health setting.

TYPICAL PHYSICAL/MENTAL DEMANDS

This position requires the ability to sit, stand, or walk for extended periods and to occasionally lift up to 25 pounds. Frequent use of computers, telephones, and other office equipment is expected throughout the workday. The role also demands sustained attention to detail, effective time management, and the ability to maintain emotional composure and clear communication in a fast-paced, patient-centered environment.

ESSENTIAL JOB FUNCTIONS

• Greet patients and visitors in a friendly, professional, and trauma-informed manner.
• Perform patient check-in and check-out procedures.
• Answer and direct incoming phone calls with empathy and professionalism; assist callers with inquiries, provide accurate information, and take messages when needed.
• Schedule, reschedule, and confirm patient appointments.
• Conduct pre-registration workflows, including collecting and verifying patient demographics, insurance details, and required documentation prior to the visit.
• Verify insurance eligibility and benefits; obtain and document required referrals and prior authorizations.
• Maintain a minimum of 95% accuracy in all registration, data entry, insurance verification, and documentation.
• Maintain strong working relationships with clinical teams, administrative departments, and referring offices to support coordinated and seamless patient care.
• Uphold strict patient confidentiality in accordance with HIPAA and organizational policies.
• Assist with administrative tasks such as scanning, faxing, filing, and general clerical support.
• Model the Sky Lakes Medical Center mission, vision, and values in all duties and patient interactions.
• Remain calm, compassionate, and professional when handling situations involving distressed or emotionally overwhelmed patients or families.

MARGINAL JOB FUNCTIONS

• Performs other duties as assigned.