Patient Care Coordinator - Bilingual Spanish Speaking- Part Time

About the Role:

The Patient Care Coordinator plays a pivotal role in enhancing the overall patient experience by serving as the primary liaison between patients and healthcare providers. This position is responsible for addressing patient concerns, facilitating communication, and ensuring patient care. The coordinator will work closely with clinical and administrative teams to resolve issues promptly and maintain a positive environment for patients and their families. By managing patient inquiries and coordinating follow-up actions, the role contributes significantly to patient satisfaction and retention.

This is a part-time position requiring approximately 20 hours per week, with mandatory workdays on Tuesday, Wednesday, and Friday.

Minimum Qualifications:

• High school diploma or equivalent required.
• Bilingual Spanish speaking required.
• Minimum of 1 years' experience in patient relations or medical receptionist experience in a healthcare environment.
• Strong communication and interpersonal skills with the ability to handle sensitive situations tactfully.
• Proficiency in using electronic health records (EHR) systems and standard office software.
• Ability to maintain confidentiality and comply with HIPAA regulations.

Preferred Qualifications:

• Experience working in a healthcare setting.
• Familiarity with quality improvement processes and patient satisfaction measurement tools.
• Training in conflict resolution or mediation.

Responsibilities:

• Serve as the point of contact for patients seeking assistance.
• Address and resolve patient needs or concerns in a timely and professional manner, escalating issues when necessary.
• Collaborate with healthcare providers and administrative staff to ensure patient needs are met and communication is clear.
• Document patient interactions.
• Coordinate patient follow-ups and provide updates to patients regarding their concerns or requests.

Skills:

The Patient Relations Coordinator utilizes strong communication skills daily to interact effectively with patients, families, and healthcare teams, ensuring clear and compassionate exchanges. Problem-solving abilities are essential for addressing patient concerns promptly and finding satisfactory resolutions. Organizational skills are applied to manage multiple cases simultaneously, document interactions accurately, and coordinate follow-up activities. Proficiency with electronic health records and office software supports efficient data management and reporting. Additionally, cultural sensitivity and empathy are critical in building trust and providing patient-centered service in a diverse healthcare environment.