Patient Financial Advocate

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
This position receives and resolves outgoing telephone inquiries for all activities associated with the collections of receivables, re-billing, insurance verification, registration updates and account follow-up with a specialized interest in self-pay. This position requires a high level of customer service and the ability to maintain friendly and appropriate communication with patients, client staff, insurance companies, and employees. This individual based on job duty could be responsible to work self-pay balances, deceased, bankrupt, charity, collection agency recalls, and will serve as a liaison to the clinics, follow-up teams, and hospital staff to facilitate the appropriate and prompt payment of self-pay balances.

• We are seeking a self-motivated candidate who thrives in a dynamic environment and takes initiative in completing tasks efficiently.
• The ideal candidate will be proactive, resourceful, and able to work independently, while also collaborating effectively within a team.
• Strong problem-solving skills and a results-driven mindset are essential for success in this role.
• If you are a self-starter with a passion for driving success, we would love to hear from you.

· PPO medical plan, available day one at no cost for full-time employee-only coverage

· 100% coverage for preventive healthcare-no copay

· Paid Time Off, available day one

· Retirement Programs through the Teacher Retirement System of Texas (TRS)

· Paid Parental Leave Benefit

· Wellness programs

· Tuition Reimbursement

· Public Service Loan Forgiveness (PSLF) Qualified Employer

· Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

Education
High School Diploma Or equivalent or

· Experience
4 years Directly related experience in medical billing environment with at least and
2 years Customer service experience in evaluating customer billing inquiries.

Preferred

· Education
Associate's degree Or two years of college

ESSENTIAL FUNCTIONS

JOB DUTIES

May perform some or all of the following:

· Assist in answering incoming patient/client calls to the Customer Service Department.

· Resolve complex account issues and escalated patient calls.

· Assist patients from the beginning of the issue to the end of the issue to ensure a resolution by all parties.

· Patient accounts assigned to this person will be their sole responsibility until completion.

· Contact or work directly with patients regarding their self-pay balances for payment or payment arrangements.

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