Patient Navigator - Jacksonville, FL

Saving Lives with Early Detection | HALO Precision Diagnostics (HALO Dx)

At HALO Precision Diagnostics (HALO Dx), we recognize that every patient is unique. Our mission is to deliver early detection and precision-focused healthcare to help prevent and conquer the most impactful diseases. Through specialized care and advanced diagnostic tools, we strive to make a meaningful difference in patient outcomes.

From Vascular and Interventional Radiology to Orthopedic and Sports Medicine, Neuroradiology, and Whole-Body Imaging, our highly trained radiologists diagnose and, in many cases, treat a wide range of conditions using minimally invasive and precision-driven approaches.

Position Details

Position: Patient Navigator (Patient Support & Phlebotomy) – Hereditary Cancer Testing
Location: Jacksonville, FL
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Employment Type: Full-Time | In-Person

Bilingual in English and Spanish preferred.

About the Role

The Patient Navigator (Patient Support & Phlebotomy) plays a critical role in guiding patients through key stages of their genetic testing and diagnostic journey. This position provides patient education, care coordination, and phlebotomy support while working closely with a multidisciplinary clinical team to deliver a seamless, compassionate, and high-quality patient experience.

In addition to competitive compensation, this position offers a comprehensive benefits package and stock options within a growing healthcare technology organization.

Position Overview

The Patient Navigator supports patients undergoing hereditary cancer genetic testing through patient navigation, clinical coordination, partner site support, and specimen collection. This role serves as a primary point of contact for patients and partner sites, guiding individuals through education, scheduling, specimen collection, and follow-up while ensuring an exceptional patient experience.

You will work closely with clinicians and operational teams to support high-quality care and efficient workflows across partner locations. This role is guided by HALO Dx's Navigator Pillars, which shape how we care for patients, support partners, and execute daily responsibilities.

Key Responsibilities

Patient Navigation & Communication

• Guide patients through the hereditary cancer genetic testing process from start to finish.

• Provide clear, compassionate education about testing, procedures, and next steps.

• Serve as a primary point of contact to ensure a supportive and informed patient experience.

• Conduct structured patient consultations to promote clarity, accuracy, and consistency.

Clinic Integration & Partner Relationships

• Build strong relationships with partner site staff, providers, and clinical teams.

• Serve as a trusted extension of partner clinics and support daily workflow integration.

• Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.

Workflow Ownership & Follow-Up

• Manage patient cases, scheduling, follow-ups, and workflow coordination.

• Proactively identify and resolve barriers to patient testing and completion.

• Ensure timely callbacks and consistent communication with patients and partners.

Clinical Support & Operational Execution

• Perform venipuncture and collect blood specimens for genetic testing.

• Ensure proper patient identification, specimen labeling, handling, and transport.

• Follow established clinical protocols, safety standards, and compliance requirements.

• Maintain accurate documentation in EMR/EHR systems.

Knowledge & Compliance

• Develop expertise in genetic testing workflows, insurance processes, and patient eligibility.

• Support insurance verification and prior authorization processes as needed.

• Maintain HIPAA compliance and accurate data entry.

• Confidently answer patient questions about testing and next steps.

Patient Experience & Problem Solving

• Create a welcoming, professional, and supportive environment for patients.

• Respond to patient concerns with empathy, professionalism, and clarity.

• Identify and help resolve barriers related to scheduling, insurance, or workflow.

• Contribute creative solutions to improve patient completion rates and outcomes.

Required Qualifications

• Nationally certified phlebotomist with strong venipuncture skills.

• Minimum of 2 years of clinical experience in a front-office or back-office setting.

• Minimum of 2 years of experience with insurance verification and prior authorizations.

• Current Basic Life Support (BLS) certification.

• Experience with diagnostic or genetic specimen collection.

• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Valid driver's license and reliable transportation if travel is required.

Preferred Qualifications

• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification.

• 2+ years of experience in an outpatient clinic or patient service center.

• Experience in genetics, oncology, women's health, or specialty diagnostics.

• Familiarity with EMR/EHR systems and strong documentation skills.

• Prior experience in a high-touch, patient-facing healthcare role.

• Healthcare students and candidates pursuing clinical careers are encouraged to apply.

Why Join HALO Dx?

Make a meaningful impact on patients' lives through early detection and advanced diagnostics while enjoying a consistent weekday schedule with no weekends, nights, or holidays.

Benefits Include:

• Medical, dental, vision, and life insurance

• 401(k) plan

• Paid vacation, holidays, and sick time

• Flexible Spending Account (FSA) and Health Savings Account (HSA)

• Disability insurance

• Employee discounts

• Stock options in a growing healthcare technology company

• Ongoing training and opportunities for professional growth and advancement

Equal Employment Opportunity

HALO Precision Diagnostics is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants and do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

Reasonable Accommodation / ADA

HALO Precision Diagnostics is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. We provide reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. If you need a reasonable accommodation to apply for this position or perform the essential functions of the role, please notify the Human Resources department.

Employment Relationship

Employment with HALO Precision Diagnostics is at-will, which means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law.

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Join HALO Precision Diagnostics and be part of a team transforming healthcare through early detection and personalized, precision-focused care!