Patient Navigator - Reno, NV

Saving Lives with Early Detection | HALO Precision Diagnostics (HALO Dx)

At HALO Diagnostics (HALO Dx), we recognize that every patient is unique. Our mission is to advance early detection and precision-focused healthcare to help prevent and conquer the most impactful diseases. Through specialized care and advanced diagnostic tools, we strive to make a meaningful difference in patient outcomes.

From Vascular and Interventional Radiology to Orthopedic and Sports Medicine, Neuroradiology, and Whole-Body Imaging, our highly trained radiologists diagnose and, in many cases, treat a wide range of conditions using minimally invasive and precision-driven approaches.

Position Details

Job Title: Patient Navigator (Patient Support & Phlebotomy) – Hereditary Cancer Testing
Location: Reno, Nevada
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Employment Type: Full-Time | In-Person

Bilingual in English and Spanish preferred.

About the Role

The Patient Navigator plays a critical role in guiding patients through the hereditary cancer genetic testing process. This position combines patient education, care coordination, and phlebotomy support to deliver a seamless, compassionate, and high-quality patient experience.

You will serve as a primary point of contact for patients and partner clinics, helping individuals understand their testing options, navigate next steps, coordinate appointments, and complete the testing process.

In addition to competitive compensation, this position offers a comprehensive benefits package and stock options within a growing healthcare technology organization.

Key Responsibilities

Patient Navigation & Communication

• Guide patients through the hereditary cancer genetic testing process from start to finish.

• Provide clear, compassionate education about testing, procedures, and next steps.

• Serve as a primary point of contact for patients, ensuring they feel informed and supported.

• Conduct structured patient consultations to promote clarity, accuracy, and consistency.

Clinic Integration & Partner Relationships

• Build strong relationships with partner clinic staff, providers, and clinical teams.

• Serve as a trusted extension of partner clinics and support the integration of daily workflows.

• Adapt to changing clinic needs, schedules, and priorities while maintaining high service standards.

Workflow Ownership & Follow-Up

• Manage patient cases, scheduling, follow-ups, and workflow coordination.

• Proactively identify and resolve barriers that may prevent patients from completing testing.

• Ensure timely callbacks and consistent communication with patients and clinical partners.

Clinical Support & Specimen Collection

• Perform venipuncture and collect blood specimens for genetic testing.

• Ensure proper patient identification, specimen labeling, handling, and transport.

• Follow established clinical protocols, safety standards, and compliance requirements.

• Maintain accurate and timely documentation in electronic medical records (EMR/EHR).

Knowledge & Compliance

• Develop expertise in genetic testing workflows, insurance processes, and patient eligibility requirements.

• Support insurance verification and prior authorization processes as needed.

• Maintain HIPAA compliance and ensure accurate data entry.

• Confidently address patient questions regarding testing procedures and next steps.

Patient Experience & Problem-Solving

• Create a welcoming, professional, and supportive environment for patients.

• Respond to patient questions and concerns with empathy and clear communication.

• Identify and help resolve scheduling, insurance, and workflow challenges.

• Contribute ideas and solutions that improve testing completion and the overall patient experience.

Required Qualifications

• Current national phlebotomy certification and strong venipuncture skills.

• Minimum of 2 years of clinical experience in a front-office or back-office healthcare setting.

• Minimum of 2 years of experience with insurance verification and prior authorizations.

• Current Basic Life Support (BLS) certification.

• Experience with diagnostic or genetic specimen collection.

• Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.

Preferred Qualifications

• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification.

• Two or more years of experience in an outpatient clinic or patient service center.

• Experience in genetics, oncology, women's health, or specialty diagnostics.

• Familiarity with EMR/EHR systems and strong documentation skills.

• Previous experience providing high-touch, patient-facing healthcare support.

• Healthcare students and candidates pursuing clinical careers are encouraged to apply.

Why Join HALO Dx?

Make a meaningful impact on patients' lives by supporting early detection and access to advanced diagnostic testing.

Enjoy a consistent weekday schedule with no weekends, nights, or holidays.

Benefits include:

• Medical, dental, vision, and life insurance.

• 401(k) plan.

• Paid vacation, holidays, and sick time.

• Flexible Spending Account (FSA) and Health Savings Account (HSA).

• Disability insurance.

• Employee discounts.

• Stock options in a growing healthcare technology company.

• Ongoing training and opportunities for professional growth and advancement.

Equal Employment Opportunity

HALO Precision Diagnostics is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

Reasonable Accommodation / ADA

HALO Precision Diagnostics is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodations are available to qualified individuals with disabilities throughout the application and employment process. Applicants who need a reasonable accommodation to apply or perform the essential functions of the role should contact the Human Resources department.

Employment Relationship

Employment with HALO Precision Diagnostics is at-will, meaning either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or assume sponsorship of employment visas at this time.

Join HALO Precision Diagnostics and be part of a team transforming healthcare through early detection and personalized, precision-focused care!