Patient Service Representative
Key details
- Location
- Spokane, WA, United States
- Work style
- Onsite
- Level
- Entry level
- Experience
- 1–2 yrs
- Function
- Healthcare
- Focus area
- other
- Posted
- 2d ago
Skills
About the role
Company Overview
Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.
With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.
CURRENT EMPLOYEES: Please log into Workday Click Here to apply internally through the "Jobs Hub"
Job Description
Position Summary
The Patient Services Representative serves as the first point of contact for patients and families. This role ensures timely, accurate, and compassionate communication while addressing
patient inquiries, and coordinating with clinical and administrative teams. The representative is responsible for providing exceptional customer service, maintaining patient confidentiality, and supporting smooth operational workflows within the physician practice.
Position Responsibilities
Communication
Respond to patient and family inquiries with professionalism and empathy.
Provide accurate information regarding services, appointments, directions, and clinic processes.
Triage urgent calls according to established protocols and escalate as appropriate.
Accurately documents all patient interactions in the electronic health record (EHR).
Demonstrate active listening and clear communication to reduce misunderstandings and improve patient satisfaction.
Administrative/Operational Tasks
Schedule, confirm, cancel, and reschedule patient appointments in alignment with clinic guidelines and scripts.
Verify and update patient demographics, insurance information, and authorizations.
Route messages and requests to the appropriate clinical or administrative staff.
Maintain compliance with HIPAA and organizational privacy standards.
Professional Development
Attend required meetings, in-services, and complete ongoing education, and competency training
Engage in team meetings and contribute to process improvement initiatives.
Demonstrate flexibility in adapting to changes in policies, technologies, and scheduling needs.
Uphold a patient-centered approach and model organizational values in all interactions.
Other Duties
Please note, while Shriners Children’s has established expectations and leading practices for many daily workflows, duties and responsibilities, these are not all inclusive and are subject to change based on the needs of the organization
Education
High School Diploma or equivalent (GED) required
Experience
1-2 years of experience in patient access, scheduling, registration, or customer service in a healthcare environment required
Certification and Licensures
N/A
Additional Knowledge and Skills
Strong verbal and written communication skills.
Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
Proficiency in computer systems, including scheduling and EHR platforms.
Commitment to maintaining confidentiality and professionalism.
Strong organizational and multitasking skills in a fast-paced environment
Effective verbal and written communication, including customer service and public interaction
Familiarity with hospital operations, insurance systems, medical terminology, and scheduling platforms
Understanding of patient privacy laws and application of HIPAA guidelines
How well do you match this job?
Free account needed to apply or save. It takes a minute, and we'll bring you right back to this job.