People Projects & Change Lead

In this key role, you will lead the delivery of change initiatives aligned to our People Plan and Heathrow’s strategic objectives, helping colleagues successfully navigate and adopt change.

Reporting to and working closely with the People Change Manager, you will lead the end-to-end delivery of change management activities for small and medium-sized people transformation initiatives. You will also support the development and execution of wider change strategies, helping to connect and coordinate initiatives to deliver successful outcomes for different colleague groups.

Collaboration will be at the heart of your work, as you build strong relationships within the People function, across various business areas, and with external partners. Working within a matrix structure, you will deliver impactful change initiatives that span all areas of Heathrow.

Partnering with the Extended People Leadership Team (EPLT), Areas of Expertise, Strategic Business Partners and other stakeholders, you will play a pivotal role in delivering critical change interventions that maximise business benefits and ensure investment is optimised. Your focus will be on driving engagement and supporting our vision to make Heathrow an extraordinary place to work. 

• Delivering people transformation initiatives through the application of established change management approaches, ensuring alignment with strategic plans.
• Creating and executing strategies that boost colleague engagement, minimise resistance to change, and integrate communications and stakeholder management into all change delivery.
• Conducting impact assessments and readiness analyses to inform planning, as well as owning delivery of tailored change interventions such as communications, training, and engagement activities across relevant business areas.
• Providing regular updates on change activities, measuring effectiveness and outcomes, and continually seeking opportunities for improvement.
• Offering expertise in change and communications management, monitoring effectiveness, adjusting approaches based on feedback, and embedding lessons learned for ongoing improvement.

• Previous experience of managing and delivering impactful change within a complex organisation.
• Working knowledge of change management principles and tools, with the ability to apply these in a structured and pragmatic way.
• Strong collaboration skills and the ability to build relationships across the business.
• Excellent interpersonal and communication skills, both written and verbal, including experience of presenting to and influencing senior management.
• Comfortable working in dynamic environments with ambiguity, tight deadlines, and evolving priorities, with strong resilience and determination to succeed through challenges.

Ideally you’ll also have:

• A formal change management qualification, such as Prosci.
• Experience supporting large-scale business transformation, organisational change, culture change, or colleague engagement programmes.
• Experience of working in and knowledge of the operation of People / HR functions.

#LI-Hybrid

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.