Pickup Operations Sr Expert

• Manage overall pickup operations and ensure SLA compliance across service regions

• Monitor and improve customer pickup timeliness and operational performance
• Oversee driver dispatch operations and optimize daily routing efficiency
• Coordinate pickup operations for key accounts and large-volume customers
• Investigate and resolve pickup-related operational exceptions and service failures
• Analyze pickup operational costs and implement cost control initiatives
• Optimize pickup routes and dispatch planning to improve efficiency and service levels
• Monitor pickup KPIs, including on-time pickup rate, route utilization, service quality, and operational productivity
• Collaborate cross-functionally with warehouse, transportation, and customer service teams
• Develop operational processes and continuous improvement initiatives to support scalable growth
• Support peak season pickup capacity planning and operational contingency management

Requirements

• Bachelor’s degree preferred

• 5+ years of experience in logistics operations, transportation coordination, dispatch management, or pickup operations
• Strong understanding of logistics routing, dispatch processes, and customer service operations
• Experience managing operational KPIs and process improvement initiatives
• Strong analytical, communication, and leadership skills
• Ability to manage multiple priorities in a fast-paced logistics environment
• Proficiency in Excel and operational reporting tools
• Bilingual in Mandarin and English

Benefits

• Pay Range 70k-95k
• 7 PTO days
• 5 Paid Sick Leave Days
• 6 Paid Holidays
• 401K
• Medical insurance, Dental and Vision Insurance, STD/LTD