Play Care Manager

Position Summary:

The Playcare Manager is responsible for the safety, care, and well-being of the children in the Playcare Center and programmed time in Huckleberry Hollow. The Manager will follow the policies and procedures of The Salvation Army regarding conduct and security, as well as demonstrate a true desire to work with children, their parents, and department staff. The Manager will lead by example as it comes to policy, customer service, and child care. The Manager will oversee various duties in the staffing of Playcare and Huckleberry Hollow, including continuing staff development, discipline, and general support.

Duties and Responsibilities:

• Relate joyfully and sensitively to the needs of children of all ages.
• Follow all TSA Child Safety policies and procedures.
• Handle security and crisis situations calmly and professionally.
• See that all employees in the Department are in compliance with The Salvation Army’s Protecting the Mission requirements, including incident documentation and reporting.
• Schedule new staff for First Aid/Infant CPR Training as needed.
• Maintain and secure all paperwork for Playcare, Huckleberry Hollow.
• Use appropriate positive discipline consistently.
• Practice vigilant supervision at all times and provide quality training to new hires as they join the department.
• Insure that all staff policies and procedures are clear and followed by all associates in the department.
• Insure there is appropriate leadership and staff scheduled each area at all times.
• Check accuracy of all time sheets each week.
• Conduct Annual Employee Reviews.
• Schedule staffing to meet the needs of the center and the community, insuring compliance to child/infant and staffing ratios, as well as Fire Codes.
• Be available for new applicant interviews as needed.
• Effectively communicate any news or changes in the center to staff working in the Childhood Development areas.
• Engage leadership in regard to disciplinary issues, special projects, and purchases for the department.
• Provide great customer service to the community; see that all customers, clients and members are given prompt and courteous service, alerting administration of any issues that are left unresolved.
• Verify membership status through Traction Rec and/or UPace system.
• Be responsible for maintaining the orderliness and cleanliness and proper sanitation of all toys and equipment throughout the areas of responsibility.
• Be aware of recalls on toys and equipment that might affect the care and safety of the children.
• Alert the Maintenance Department to any facility operations and maintenance concerns in Playcare and Huckleberry Hollow.
• Adhere to RJKCCC operations as well as all policy procedures as adopted by Administration.
• Become knowledgeable of the EAP (Emergency Action Plan) as it relates to those areas of responsibility. Train staff in procedures to be followed for any and all emergencies.
• See that the facility remains secure by keeping windows and doors locked and by reporting any security concerns to leadership.
• Complete required trainings and attend staff meetings as assigned.
• Maintain confidentiality of staff, membership and children.
• Other duties as assigned.

General Qualifications and Proficiencies:

• Must be at least 21 years of age.
• Have at least two years of formal education in Early Child Development and/or equal experience in a licensed Child Care Facility.
• Have the skills and abilities to work successfully with challenging behaviors of children.
• Provide documentation of Infant/Child CPR and Infant/Child First Aid or ability to obtain within 90 days of hire.
• Ability to pass City of Coeur d’Alene Criminal History Background Check as well as TSA Child Safety background clearance. Must attend TSA Child Safety training.
• Must be able to work independently, with minimal supervision.
• Ability to work in a fast-paced environment and maintain poise under pressure.
• Ability to communicate and empathize with people of all ethnic and social groups, ages and diversities.

Physical Requirements

• Ability to sit for two to three hours at a time, ability to stand, stoop, or walk for a minimum of eight hours per day and lift and carry up to 30 pounds.
• Ability to bend, lift, grasp, push, pull objects such as toys, childcare equipment, files, file cabinet drawers and reach overhead.
• Ability to operate telephone and desktop computer.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Equal Employment Opportunity: Minorities/Women/Disabled/Protected Veterans.