Pop-Up Store Sales Associate

Honolulu, HI, United States4d ago

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Skills

customer serviceinventory managementinventory trackingloss preventionsanitationstocking

About the role

Are you known for exceeding expectations? Do you embrace the Spirit of Hawai‘i? Then please keep reading because we’re looking for people like you at Hawaiian Host Group.

Who are we? Hawaiian Host Group (HHG) is a leading Hawai‘i-based consumer goods company with a portfolio of brands that includes Hawaiian Host, Mauna Loa, MacFarms, and Kapua Orchards. Sold in over 23 countries, HHG produces a suite of products ranging from flavored macadamia nuts to premium treats. Our dedicated team of Hosts of Hawai‘i is spread across our headquarters in Honolulu and offices in Hilo, Kona, Los Angeles, and Tokyo. HHG has 3 manufacturing plants in Hawai'i, as well as the state's largest single macadamia farm.

We are an excited team of people that all have one vision in common: sharing the Spirit of Hawai‘i with the world. Expect camaraderie, product tastings, and other (virtual and in-person) events that make our culture unique. And more importantly, know that your work contributes to our purpose; to make the Islands’ future flourish. We do this through our Takitani foundation that grants scholarships to deserving local students, our solar farm on the Big Island, and other social & environmental initiatives.

That’s enough about us for now, we’d love to learn more about you. Read the job description below and let us know if you’re interested. We can’t wait to meet you!

Under the guidance of the Senior HR Director, with a dotted line to the VP of Marketing, the Sales Associate will act as a brand ambassador at our seasonal pop-up store, articulating our values through white-glove service and exceptional clientele development skills. Each associate will operate as a lead and handle all aspects of running the store, including ordering, inventory, receiving, and checkout.

Education, Experience and Skills Required:

High School Diploma or equivalent.

Must have at least one (1) year of retail experience; preferably in a food retail environment.

Experience with inventory management, ordering, or receiving preferred.

Must be able to bring our brand to life and create exceptional experiences for our customers.

Must have strong verbal, interpersonal, multi-tasking, and customer service skills.

Comfortable speaking up with feedback and ideas, and able to adjust quickly when something isn't working.

Must be willing and able to work flexible schedules to meet the needs of the business, including holiday, weekend, and night requirements.

Must be available for the full 10:00 a.m. to 2:00 p.m. store hours, plus time before and after for setup and closing.

During busy periods, such as the pre-holiday rush, both associates may be scheduled at the same time.

ESSENTIAL FUNCTIONS:

Create an exceptional experience for our customers by providing grand-class service in every interaction.

An integral part of this position requires the ability to grow and maintain a strong clientele from Hawaiian Host business partners and adjacent businesses.

Exceed daily individual sales goals measured through key performance indicators (KPIs).

Assists customers as necessary, including but not limited to: greeting, answering telephone calls, selling product, ringing up purchases, bagging product, processing non-cash payments (the store does not accept cash), answering product questions using the store FAQ and training guide, and maintaining a clean and safe environment.

Ability to participate in the development of, organize and execute promotional events to increase awareness of our HHG brand and store.

Ability to work independently with minimal supervision.

Operate as a lead on every shift. Both associates share full responsibility for store operations, including ordering, receiving, stocking, checkout, and customer service.

Proactively share feedback and suggest improvements in real time. The pop-up runs for a short window, so problems need to be raised and fixed right away rather than worked out over time.

Responsible for daily execution of company directives as given from the management team – including but not limited to: operational policies, dress code, business initiatives, loss prevention, sales goals, etc.

Maintain an organized and clean store, including the checkout counter and stock area.

Follows health, safety, and sanitation guidelines for all products.

Manage store inventory from start to finish: place product orders, receive and check in shipments, stock and replenish shelves, and track inventory levels to prevent shortages.

Ability to assist with the execution of store visual directives and standards given from the management team. Must execute these changes as directed in a timely manner on specified dates.

Responsible for monitoring the shelf life of product to ensure quality assurance and communicating to the management team.

Performs all duties and maintains all standards in accordance with company policies and procedures.

Performs other work-related duties as assigned.

Responsible for executing loss prevention security and safety protocols to protect company assets.

Regular attendance is required for the position.

PHYSICAL DEMANDS:

Occasional - Squatting; stooping; crouching; and stair climbing.

Frequent - Standing; walking; sitting; climbing; bending; forward reaching; twisting; side bending; overhead reach; grasping; use of hands, finger dexterity; eye-hand-foot coordination; handle or feel objects, tools, or controls; reach with hands and arms; lift, carry and/or move up to 50 lbs. and talk or hear.

Constant - Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Skills

About the role

Education, Experience and Skills Required:

ESSENTIAL FUNCTIONS:

PHYSICAL DEMANDS:

COMMUNICATION DEMANDS: