Premier Account Executive

Job Description

Job Description

Job Title: Premier Account Executive

Department: Sales - Premier Accounts

Reports To: Performance Manager

Classification: Exempt

Management Level: Individual Contributor

Levelling

B1

Key Essential Functions

The Premier Account Executive is a portfolio-led, quota-carrying sales professional responsible primarily for retaining and expanding assigned small- and mid-market accounts across industries. The role maintains regular customer contact, leads business reviews, identifies cross-sell and upsell opportunities across LanguageLine Solutions offerings, and coordinates implementation follow-through to support adoption and growth. The role also builds and manages a pipeline of net-new opportunities through targeted prospecting, stakeholder mapping, value propositions, and disciplined activity management. This indicates core responsibilities are account management of existing, and acquisition of new Premier Accounts, offering customers/prospects the full range of LanguageLine Solutions’ multi-modal product offerings, and ensuring their total and complete satisfaction.

Account Growth Implementation, Portfolio Retention and Expansion

· Own an assigned portfolio of small- and mid-market Premier Accounts across industries and serve as the primary commercial contact for those relationships.

· Maintain frequent, proactive communication with customers to understand business priorities, service experience, organizational changes, and emerging needs.

· Plan and conduct regular business reviews that evaluate results and solution usage, identify opportunities or risks, and document agreed follow-up actions.

· Protect and grow portfolio revenue through retention, renewals, cross-selling, upselling, and broader adoption of LanguageLine Solutions products and services.

· Develop monthly, quarterly, and annual account plans with sales leadership, including measurable revenue, retention, expansion, activity, and relationship objectives.

· Monitor account health and customer feedback, coordinate timely issue resolution, and escalate material service, commercial, or relationship risks.

· Remain engaged during implementation, monitor progress and customer adoption, address commercial or expectation-setting issues, and identify follow-on growth opportunities..

Net New Prospecting and Pipeline Management

· Build and manage a pipeline of net-new opportunities across industries while maintaining accountability for the assigned existing-account portfolio.

· Sell the full range of LanguageLine Solutions offerings using consultative and value-based selling practices.

· Develop prospecting strategies for target accounts, including outreach activity, account research, stakeholder identification, and decision-maker mapping.

· Create relevant value propositions and outreach messages based on each prospect's business issues, language-access needs, priorities, and buying process.

· Qualify and prioritize opportunities based on business fit, customer value, timing, access to

decision-makers, and likelihood to close.

· Maintain accurate activity levels, stages, next steps, expected close dates, and pipeline coverage; treat pipeline activity and management as core performance measures.

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Sales Operations and Governance

· Maintain complete and timely Salesforce records for accounts, contacts, activities, opportunities, stages, next steps, proposals, closed business, and follow-up commitments.

· Provide accurate portfolio, pipeline, activity, and forecast updates to sales leadership and identify changes that may affect assigned revenue or new-business objectives.

· Use customer, sales, and pipeline data to prioritize actions, assess risk, and improve account and opportunity plans.

· Work effectively with Sales, Marketing, Customer Service, Operations, Information Technology, Finance, Contract Administration, and other teams to progress opportunities and support customers.

· Follow company policies, business ethics requirements, confidentiality and information-security controls, and approved sales and contracting processes.

· Perform other duties as needed or assigned to support the company and its global mission.

Qualifications

Required Qualifications

Experience: · Two to five years of quota-carrying B2B sales and account-management experience serving small- and mid-market organizations across industries. · Demonstrated success retaining and growing an assigned account portfolio while meeting or exceeding revenue commitments. · Experience conducting business reviews and identifying cross-sell, upsell, renewal, adoption, or other expansion opportunities. · Experience creating net-new opportunities through outbound prospecting, stakeholder mapping, targeted outreach, and value-proposition development. · Experience managing a full sales cycle and selling to multiple decision-makers and influencers within complex organizations. · Experience using a CRM to manage accounts, opportunities, activity, pipeline, next steps, and forecasts.

Preferred Qualifications: · Bachelor's degree in business, marketing, communications, or a related field, or equivalent relevant experience. · Experience selling language access, technology, professional services, or another complex solution-based portfolio. · Experience supporting customer implementation, adoption, or post-sale expansion in partnership with delivery or customer-success teams. · Salesforce experience is preferred.

Knowledge, Skills &

Abilities: · Portfolio-management and account-planning skills, including business reviews, retention planning, account-health monitoring, and expansion strategy.

· Consultative and value-based selling skills, including discovery, needs analysis, solution positioning, objection handling, negotiation, and closing. · Ability to create clear value propositions and communicate business outcomes to technical and non-technical decision-makers and influencers. · Clear written and verbal communication, presentation, relationship-building, and interpersonal skills.

TP Core Skills Taxonomy · AI Proficiency · Collaboration · Communication · Critical Thinking · Data Literacy · Emotional Intelligence · Entrepreneurship · Open-Mindedness · Process Excellence · Solution Orientation

Work Environment

Work Arrangement: Monterey, California; current work arrangement to be confirmed

Full-time, Monday through Friday, 7:30 a.m. to 4:00 p.m.

Travel Requirements: Occasional U.S. travel; percentage to be confirmed

Physical Requirements

Office Clerical Category - Appendix 1

Compliance Requirements

Support LLS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures, and services; and thereby increase efficiency, productivity, effectiveness, and customer satisfaction

For U.S. Positions: Candidates must be authorized to work in the US without the need for visa sponsorship. At this time,
Teleperformance Specialized Services Companies does not offer visa sponsorship for this position.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)