Premium Travel Consultant

Our Global Travel & Lifestyle Servicing team brings membership offerings to life for our card members by delivering a world class travel experience through every interaction, they:

• Understand the cardholder’s travel requirements including, accommodation, and special interests
• Plan and fulfil travel requests from product offering, booking, payment, issue/reissue tickets and proactive follow up
• Provide recommendations and support Card Members through self fulfilling their lifestyle bookings for dining, event tickets, and more
• Fulfil any special access or by invitation only events
• Meet key performance targets such as efficiency and customer satisfaction
• Delivers exceptional Customer service

Skills and experience

• To create and deliver travel & lifestyle services to our cardmember’s, you will have:
• Global Distribution System (GDS) work knowledge; Sabre is helpful
• Travel agency experience within a fast-paced environment; Preferably in a contact centre
• Luxury product knowledge including airlines, hotels, cruise, dining, theatre, fashion, sports & events
• Strong sales and interpersonal skills
• Excellent verbal and written communication skills
• A will to win and have worked in a Performance based environment where regular coaching and feedback is provided to achieve results
• Strong collaboration with others to achieve shared goals; Excellent interpersonal skills
• Experience where you have demonstrated integrity, accountability, agility, and adaptability in your actions

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.