Principal Engineer, Service Delivery

Principal Engineer, Service Delivery

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

What you’ll achieve:

As a Principal Engineer, you will be responsible for architecting, deploying, integrating, and supporting enterprise-grade Dell Data Protection solutions across backup, recovery, replication, cyber recovery, disaster recovery, and data management environments. Working within large enterprises and mission-critical data center environments, you will lead end-to-end project delivery, provide technical leadership, engage directly with customers, and ensure successful outcomes aligned with business continuity, compliance, and operational objectives.

Join us to do the best work of your career and make a profound social impact as a Principal Engineer on our Service Delivery team.

You will:

• Lead implementation and integration of Dell Data Protection solutions including Data Domain, NetWorker, Avamar, PowerProtect Data Manager (PPDM), Integrated Data Protection Appliance (IDPA), DM5500, and vProtect.

• Drive end-to-end technical delivery for enterprise backup, recovery, migration, consolidation, replication, cyber resilience, and disaster recovery projects.

• Act as a trusted technical advisor, engaging customers and stakeholders throughout project execution while providing data protection strategy and best practices guidance.

• Perform assessments, upgrades, optimization, and lifecycle management of deployed solutions, ensuring scalability, performance, compliance, and operational excellence.

• Develop technical documentation, provide knowledge transfer, mentor engineers, and ensure successful customer outcomes through effective project execution and stakeholder management.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 12–15 years of deep, hands-on experience in deploying, integrating, upgrading, migrating, and supporting Dell Data Protection solutions across enterprise and data center environments, with proven expertise in backup, recovery, replication, business continuity, and disaster recovery architectures.

• Expert-level knowledge of Dell Data Protection portfolio including Data Domain, NetWorker, Avamar, PowerProtect Data Manager (PPDM), Integrated Data Protection Appliance (IDPA), DM5500, and vProtect, covering installation, configuration, administration, software upgrades, troubleshooting, performance optimization, and lifecycle management.

• Extensive experience with enterprise database, application, and storage backup solutions including Oracle RMAN, Microsoft SQL Server, PostgreSQL, SAP HANA, MySQL, Microsoft Exchange, Active Directory, IBM Lotus Notes/Domino, NAS storage, NDMP backups, and enterprise data retention strategies.

• Strong expertise in virtualization, cloud, and container data protection technologies including Vmware and Citrix virtualization platforms, Kubernetes container environments, cloud-integrated backups, S3 object storage repositories, and hybrid cloud data protection architectures.

• Hands-on experience with enterprise backup infrastructure and replication technologies including LAN backups, SAN backups, Tape-out backups, Data Domain Replication, NetWorker Clone-Controlled Replication, disaster recovery environments, cyber recovery solutions, and enterprise workload migration projects.

Desirable Requirements

• Deployment & Operations, Database, Application & Platform Protection, Storage, Cloud & Replication.

• Security, Compliance & Governance, Lifecycle Management & Technical Leadership