Principal/Senior Network Engineer - Hybrid

Your potential has a place here with TTEC’s award-winning employment experience. As a Principal/Senior Network Engineer working remotely within Metro Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in The Philippines says it all!

What You’ll Do

Do you have a passion for helping others and giving them peace of mind? You’ll be responsible for building, maintaining, monitoring & diagnosing issues for both Network Core Technologies (Routing & Switching) as well as Network Security (Firewalls).

You'll report to the Director, Network Engineering. You'll contribute to the success of your co-worker’s experience and the overall success of the team.

During a Typical Day, You’ll

• Responsible for the implementation, testing and training of new projects and initiatives.

• Performs the analysis, design, and development of new LAN/WAN initiatives.

• Responsible for integrating business systems within the corporate information technology environment.

• Develops business cases for request for new or additional hardware or software.

• Coordinates with Management and Technology Managers/Engineers to resolve issues relating to LAN/WAN.

• Conducts training and mentoring sessions. Provides the highest level of support to the technical operations groups and junior level engineers.

• Acts as a liaison with vendors and third-party providers.

• Responsible for creating and maintaining documentation for all assigned Enterprise network designs.

• Capable of project managing complex technical projects and communicating status to Customers.

• Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.

• Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.

• Ability to workdays, evenings, and weekends as required; 24x7 support.

• Exceptional documentation and communication skills.

• Team motivated, especially when implementing new solutions and troubleshooting issues - the entire team must be able to work with other groups (network, telecom, systems) to build an environment or resolve an issue.

• Ability to communicate and interact with a variety of people at different levels (must have strong "people skills" to communicate basic non-technical concepts with end users, technical skills to communicate with engineering team, etc.)

• Other duties as assigned by management.

What You Bring to the Role:

Core Networking Requirements:

• In-depth knowledge and implementation skills of Cisco’s ACI, Switching, Routing, SDWAN and Security products.

• In-depth knowledge of Voice Over IP; experience with Cisco and Avaya VOIP Products and or VoIP standard protocols i.e. SIP, H323 etc.

• In-depth knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization.

• Cloud networking experience strongly desired. Practical experience with AWS and/or GCP and/or Azure

• Knowledge of Infrastructure as Code technology to include common scripting languages.

• Knowledgeable in Packet capture and packet analysis.

• Highly knowledgeable in Dynamic routing protocols such as OSPF, BGP, EIGRP etc.

• Ability to effectively troubleshoot complex IP networks that support voice, data and possibly video.

• In-depth knowledge of F5 BIG-IP with implementation experience in a large enterprise organization or equivalent Load Balancing schemas.