Product Delivery Director - Payments Rails Testing Center of Excellence

Jersey City, NJ, United States8h ago

Free account needed to apply or save. It takes a minute, and we'll bring you right back to this job.

Skills

asset managementci/cdcompensationdata analysisllmproduct managementrelease management

About the role

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. Step into a role where you shape how one of the world's largest banks assures the integrity of every payment it moves, pioneering an AI-augmented operating model that transforms how validation is performed. You will influence product, technology, operations, and risk teams across four regions while modernizing platforms and unlocking new business capabilities.

As a Product Delivery Director in Payment Rails Testing Centre of Excellence, you foster enhancements and optimize the way products are delivered to customers. As a leader on the team, you leverage your skillset to transform product delivery and create new ways for teams to continuously deliver value to their customers. You head the function that assures end-to-end integrity of the bank's payment flows across local, foreign exchange, international and multi-currency wires, ACH, real-time payments, push-to-card, push-to-wallet, QR and other payment types across approximately 40 markets and 50 or more clearing systems. You will be equally credible discussing payments behavior with product managers and agentic automation architecture with engineering leads, operating at the intersection of deep payments domain knowledge, clearing schemes, ISO 20022 message lifecycles, and modern engineering practices.

Job responsibilities

Directs principal activities across the end-to-end product delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination
Owns the change management framework across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
Maintains a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Coaches and mentors the product delivery team on best practices through collaborative discussions on resource management, dependency management, and deployment techniques to improve efficiencies
Owns end-to-end validation strategy and delivery for all payment rails projects across regular product upgrades, platform modernization, SWIFT releases/clearing upgrades and client experience features
Leads and develops 150+ professionals through four regional leads; evolves the talent mix from domain expertise toward AI-augmented domain engineering while protecting institutional payments knowledge
Drives the AI transformation roadmap — agentic execution, AI scenario generation from domain knowledge bases, impact and blast-radius analysis, and the cross-domain test management platform — leveraging engineering and data/AI skills
Executes the two-sided quality strategy: partners with rail engineering teams to strengthen shift-left coverage while refocusing the Centre of Excellence on what only end-to-end domain validation can reach, including cross-system integration, correspondent chains, regulatory scenarios, multi-platform orchestration, and production-like behavior
Assures readiness for scheme and regulator-driven change across approximately 40 markets, including ISO 20022/CBPR+ migration phases, instant-payment scheme evolution, and country-specific mandates; represents testing in regulatory and audit engagements
Owns the function's budget, funding, and value narrative, operating leverage and capacity unlocked, with metrics that make proactive risk engineering visible to leadership
Invests in organizational health actions, employee engagement, and regular feedback to ensure actions match employee needs; fosters a culture of continuous improvement and innovation within the teams

Required qualifications, capabilities, and skills

8+ years of experience or equivalent expertise delivering products, projects, or technology applications
Extensive experience leading operational management and change readiness
Experience in enterprise-wide release and deployment processes and strategies
Advanced knowledge of the product development life cycle, technical design, and data analytics
12+ years in payments or adjacent financial market infrastructure, with practitioner-level knowledge of at least several of: high-value clearing (RTGS/CHIPS-class), instant payment schemes, ACH, SWIFT/CBPR+ and ISO 20022 message lifecycles, correspondent banking and nostro settlements
Proven leadership of large, globally distributed teams (100+), including leading through regional leadership layers and driving workforce transformation
Track record delivering large-scale change in complex estates — platform migrations, multi-market rollouts, or regulatory programmes — where testing/validation was a critical path
Demonstrated adoption of AI or advanced automation in a delivery or quality context, with concrete outcomes rather than intent
Fluency with modern engineering practices (CI/CD, contract testing, environment and test-data management) sufficient to hold strategy-level dialogue with engineering leadership
Experience defending and growing a function's value narrative with senior stakeholders in a cost-scrutinised environment
High emotional intelligence, stable and mature leadership style, and proven ability to promote a positive team culture focussed on continuous learning and innovation with a growth mindset

Preferred qualifications, capabilities, and skills

Recognized thought leader within a related field
Exposure to multiple regions and schemes
Hands-on familiarity with large language model/agentic tooling applied to testing, requirements, or knowledge management
Product management or product delivery background alongside quality leadership — the function partners most effectively when its leader thinks in product outcomes
Leadership in transforming organizations

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans