Product Delivery Lead
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Skills
agilequality assurancerelationship managementscrum
About the role
The Product Delivery Lead owns end-to-end delivery of a program or major client engagement, from scope definition through testing, release and iteration. This person is the bridge between product vision and technical implementation, keeping engineering, product, design, vendors and client stakeholders aligned on one plan. The focus is delivering the work holistically: every workstream, dependency, certification and deployment under a single accountable owner, on time, on scope and within budget.
Core Responsibilities
- Drive programs and projects from planning and scope definition through testing, release and iteration, and go to market, across all phases of the life cycle
- Own the delivery plan and track every deliverable against it to ensure on-time, on-scope and on-budget delivery
- Act as the single point of contact for all delivery streams: software development, system and infrastructure integrations, certifications, quality assurance and production deployment
- Identifies, tracks and eliminates team impediments and process bottlenecks
- Resolve and escalate cross-team issues and blockers early, before they affect the schedule
- Coordinate across engineering, product management, design, security, network and business stakeholders to maintain transparency and manage expectations
- Manage and track all deliverables to the work/project plan, own the plan, ensure on time, on scope and on budget delivery. Collaborate with other delivery leads and engineering managers to align resources to the plan
- Work directly with clients at all levels of management, including C-level, to define scope and high-level and detailed requirements, which lead to a delivery plan
- Manage relationships with clients, partners, integrators, vendors and internal teams throughout each engagement
- Establish communication plans and provide frequent updates to all internal and client stakeholders
- Partner with other project managers, delivery managers, scrum masters and senior leaders on resource allocation, prioritization, refinement and scheduling
- Recommend internal process, policy, and quality improvements
- Foster a culture of teamwork, collaboration, proactive and positive communication
Required Qualifications
- Bachelor's degree or higher in Computer Science, Management, MIS, Engineering or a related discipline
- 3-5+ years delivering software development and related IT projects across multi-faceted teams
- Demonstrated experience managing multiple concurrent work streams across a program or major clients
- Experience working with both enterprise-level clients and fast-moving agile projects
- Experience interfacing with external and internal stakeholders, SMEs and C-level personnel
- Experience translating business processes, architecture discussions and requirements into clear deliverables
- Possess an eagerness to learn the details of the platform, infrastructure, and services we provide, both technically (how they work) and from a merchant’s perspective (how they are used)
Desired Skills
- Strong leadership, decision-making and problem-solving skills
- Polished communicator: well organized, detail oriented and hands on
- Ability to turn client issues and requests into clear deliverables and well-structured plans
- Eagerness to learn how the platform works technically and how merchants use it
- Comfortable in a fast-paced, entrepreneurial environment
- Experience within the payments and/or financial services industry a plus
- Experience with hands on coding is a plus