Product Support Analyst, Benefits Experience & Technology (BXT)
Free account needed to apply or save. It takes a minute, and we'll bring you right back to this job.
Key details
- Location
- Hyderabad, TS, India
- Work style
- Onsite
- Level
- Mid level
- Job type
- Full-time
- Experience
- 2–5 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 1w ago
Skills
change managementhrispayrollprocess improvementproject planningrequirements gatheringstakeholder managementtechnical writing
About the role
We are seeking a skilled resources within our benefit change management function. The ideal candidate will be supporting the system design and implementation of 3P supported change management initiatives related to Amazon's benefit program goals and objectives for Non-US countries. Thereby ensuring seamless transition for our critical stakeholders and customers (Employees). The candidate should be proficient in gathering requirements and converting them into technical specs, understanding the HRIS management systems (Non US benefits Domain) and working with 3P vendors to get the changes implemented.
Key job responsibilities
Regular connects with Internal (Program and benefit managers) and external (Vendors, insurers, providers - Non US benefits) stakeholders
Collecting Benefit requirements - understanding of employee Benefit offering across APAC, LATAM and European region
Converting requirements in to technical specifications
Working knowledge (Configuration, BRD and Payroll spec) of 3P benefit vendor platforms like Darwin, TBA.
Implementing/Launching new countries and sites
Coordinating and conducting UAT, test scenario creation.
A day in the life
1. Elicitation of requirements
2. Writing Technical specifications
3. Coordinating with stakeholders - Employee Benefit
4. Project planning
5. Schedule management - Change request
About the team
International Product support team manages employee benefits across rest of world countries
- Experience with HR processes and systems
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Key job responsibilities
Regular connects with Internal (Program and benefit managers) and external (Vendors, insurers, providers - Non US benefits) stakeholders
Collecting Benefit requirements - understanding of employee Benefit offering across APAC, LATAM and European region
Converting requirements in to technical specifications
Working knowledge (Configuration, BRD and Payroll spec) of 3P benefit vendor platforms like Darwin, TBA.
Implementing/Launching new countries and sites
Coordinating and conducting UAT, test scenario creation.
A day in the life
1. Elicitation of requirements
2. Writing Technical specifications
3. Coordinating with stakeholders - Employee Benefit
4. Project planning
5. Schedule management - Change request
About the team
International Product support team manages employee benefits across rest of world countries
Basic qualifications
- 2+ years of human resources experience- Experience with HR processes and systems
Preferred qualifications
- Experience with process improvement and stakeholder management- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Get jobs like this as soon as they're posted
ApplyHour checks company career sites all day and ranks every opening against your profile. Free to join.