Production Manager

--

Key Responsibilities

Production Operations & Efficiency

• Oversee daily production of corn tortillas, flour tortillas, masa, tortilla chips, and other Tortilleria products.

• Ensure all orders are completed accurately and on time for daily delivery schedules.

• Lead opening procedures; arrive on time and ensure employees, equipment, and materials are production ready.

• Organize staffing assignments and workflows; monitor progress and resolve delays or bottlenecks.

• Maintain product specifications and identify opportunities to reduce waste, downtime, and unnecessary labor.

Team Leadership & Development

• Supervise, motivate, and support production employees throughout the shift.

• Train employees on production procedures, safe equipment operation, and food safety.

• Cross-train team members and develop skills to strengthen operational flexibility.

• Monitor performance, attendance, productivity, and labor utilization; provide clear coaching and feedback.

• Handle employee concerns respectfully, following company policies and escalating sensitive issues appropriately.

Food Safety, Quality & Workplace Safety

• Maintain compliance with GMPs, sanitation standards, food safety regulations, and company policies.

• Keep production areas inspection-ready under applicable NYC Department of Health requirements.

• Enforce employee hygiene, PPE, SOPs, and SSOP’s.

• Monitor quality, respond to deviations, and escalate food safety concerns promptly.

• Ensure cleaning, sanitation, and required documentation are completed.

• Obtain and maintain the NYC Food Protection Certificate if not already certified.

Equipment, Receiving & Shipping

• Learn to operate all Tortilleria machinery safely and correctly; ensure team members are trained.

• Report equipment issues promptly.

• Support preventive maintenance and minimize production disruptions.

• Oversee receiving and shipping accuracy, product counts, labeling, and timely shipment preparation.

• Organize pallets, materials, finished goods, and storage areas; follow applicable inventory rotation practices.

• Complete forklift operator training and obtain certification.

Continuous Improvement & Administrative Support

• Identify and implement improvements to workflows, labor efficiency, yields, and waste reduction.

• Help develop, update, train on, and enforce standard operating procedures.

Qualifications

Required

• At least 3 years of food manufacturing, production supervision, or related operational leadership experience.

• Proven ability to organize and lead production teams in a fast-paced environment.

• Knowledge of production workflows, labor management, GMPs, sanitation, and workplace safety.

• Ability to learn, operate, and troubleshoot manufacturing equipment.

• Strong communication, organization, decision-making, and problem-solving skills.

• Dependability, punctuality, and availability for the 3:00 AM–12:00 PM schedule.

• Willingness to complete required food safety and forklift training.

• Dependability, punctuality, and availability for the 3:00 AM–12:00 PM schedule.

• Ability to stand and walk for extended periods; lift and move materials up to 50 lbs with assistance or mechanical equipment when appropriate; work around industrial machinery, heat, noise, and varying temperatures; and wear required PPE.

Preferred

• Tortilla, masa, bakery, or similar food production experience.

• Commissary experience supporting multiple restaurant locations.

• Familiarity with SOPs, SSOPs, and NYC food safety regulations.

• Experience improving efficiency, reducing waste, and developing employees.

• Bilingual English/Spanish communication skills.