Production Support Engineer

Columbia, MD, United States1w ago

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Key details

Salary: $85K–$117K/yr
Location: Columbia, MD, United States
Work style: Remote
Level: Senior
Job type: Full-time
Experience: 8–11 yrs
Function: Customer success & Support
Focus area: other
Posted: 1w ago

Skills

amazon rdsansibleawsaws certifiedazurebackup and recoverybashci/cdcloudwatchconfiguration managementdiagnostic toolsdynatraceedifirewallsgitgithub actionsinfrastructure as codeinventory managementlinuxmicrosoft teamsmicrosoft windowsnetwork monitoringnetwork protocolsoracleperformance tuningpowershellpythons3scriptingsqlsql serverstep functionssystem administrationtroubleshootingunixversion controlvpn

About the role

Syms Strategic Group (SSG) is seeking a talented Production Support Engineer
Location: Remote
Department: Veterans Affairs (VA)
Type: Full Time
Min. Experience: Experienced
Security Clearance Level: Public Trust (MBI)
Salary Range: $85,389 - $116,975
If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply. Applications are still under review.

Military Veterans are highly encouraged to apply!

Essential Duties and Responsibilities

Perform high-level, day-to-day operational support of complex application cloud systems
Develop solutions to routine technical problems of limited scope
Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system
Accurately document problems in logging and discrepancy reporting tools
Work directly with the customer in most aspects of the day-to-day activities
Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required
Communicate with users and senior management the status of key problem statuses
Perform maintenance/installation of computing infrastructure
Implement continuous improvement methodology through the use of IT systems or procedure
Maintain inventory of system assets
Ensure compliance with VA standards and security policies
Provide documentation, training, and additional duties as assigned

Required Skills and Experience
Experience with AWS and/or Azure Cloud, namely S3, Step Functions, Batch Jobs, and CloudWatch Proven track record of managing and maintaining large-scale production systems Strong proficiency in Linux/Unix and Windows operating systems Experience with system administration tasks including user management, permissions, and system monitoring Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management Experience with automation tools like Ansible, Puppet, Chef, or SaltStack Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as Cloud Formation Experience with monitoring tools like DynaTrace, Science Logic, and CloudWatch An ability to troubleshoot and optimize system performance and reliability An understanding of network protocols of network protocols, firewall configurations, and Virtual Private Network (VPN) setup Experience with network monitoring and diagnostic tools Experience with secure best practices for production systems Experience with implementing security measures, conducting audits, and ensuring compliance with industry standards Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS Knowledge of database performance tuning and backup/recovery processes Knowledge of CI/CD pipelines Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues Excellent communication and interpersonal skills with the ability to work effectively in cross-functional teams An ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment Strong attention to detail to ensure system stability and data integrity An ability to quickly adapt to new technologies and processes A willingness to be on-call for production system support as required Strong documentation skills for maintaining system configurations, processes, and procedures An ability to manage and contribute to multiple projects, ensuring timely completion and quality results An ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations
Professional Certifications	None required
Years of Professional Experience	8+ years of experience in systems engineering or a related field, particularly in production environments 3+ years of experience with SQL query and monitoring
Desired experience	Electronic Data Interchange X.12 (EDI) Medical Claims X.12 medical claims (837, 834, 277, etc) Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect)
Formal Education	Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field
Citizenship Requirement	U.S. Citizenship required for this specific opportunity
Security Clearance Requirements	Must possess or qualify for a Public Trust (MBI)
CRITICAL NOTES:	SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered. Recruiters or Third parties will not be considered. This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered. This is a W-2 position All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions As part of our screening process, you will be requested to provide a link to your LinkedIn profile

U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.

Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.

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