Program Associate I (Project Based)

Position Overview

We are looking for a highly organized, proactive, willingness to get things done, take responsibility and detail-oriented person with great communication and problem-solving skills to provide pre-sales and after-sales support to our customers and program managers.

Essential Job Functions

• Primarily responsible for managing Quality Assurance Requirements
• Ensure that Electronic Samples, Top of Production, Test Report and In-line Inspection Report are received; follow up if necessary
• Ensure accuracy of Electronic Samples and Top of Production Samples
• Creates Product Specifications and other Regulatory Requirements (Declaration of Conformity /MSDS and Declaration)
• Help with Packaging BOM audits
• Assist Program Associates and Lead with customer presentation needs
• Run necessary business reports and provide sound analysis
• Review, understand and communicate vendor business and compliance requirements
• Work with Product Engineers, Quality Assurance Team, Product Managers, Logistics and Merchandise Sourcing to resolve QA issues
• Processing item information entries in customer portal and monitor life cycle stage
• Perform special tasks and assignments as needed

Requirements

Education and Experience

• 4 years industry experience in similar role
• 4-year college degree
• Excellent verbal and written English

Proficiencies Required

• Excellent verbal and written skills and the ability to communicate effectively and professionally when giving and taking information in writing, in person and over the phone.
• Ability to take initiative and prioritize tasks
• Good time-management, organizational, and problem-solving skills
• Ability to work accurately with close attention to detail
• Strong interpersonal skills with the ability to work effectively with individuals and groups at all organization levels
• Ability to respond effectively to sensitive inquiries or complaints and maintain confidentiality of sensitive information
• Willingness to adapt to changing business needs and deadlines
• Solid IT skills with knowledge of Microsoft Word, Excel and PowerPoint
• Demonstrate a strong work ethic that includes neatness and punctuality

Benefits

• Free lunch meal, fruits, snacks, and drinks
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
• Weekly engagement activities with prizes that are up to 3,000 PHP
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room