Program Guide (part-time)
Free account needed to apply or save. It takes a minute, and we'll bring you right back to this job.
How well do you match this job?
Key details
- Salary
- $42K/yr
- Location
- Worcester, MA, United States
- Work style
- Onsite
- Job type
- Part-time
- Function
- other
- Focus area
- other
- Posted
- 3w ago
Skills
customer servicede-escalationmicrosoft windowsmicrosoft wordoutlook
About the role
Location: Worcester, MA - Lincoln Street Outpatient Treatment Program
Schedule: Part-time. 8.5 hours a week. Monday and Tuesday, 1:45pm - 6:00pm with the option of picking up open shifts as they become available
Pay Rate: $20.15/hour
The Program Safety Guide is responsible for:
- Promoting and maintaining a safe pro-social environment for clients who come to the program daily to receive their medication.
- Greeting clients, customer service, monitoring for client and staff safety, and communicating with clients in a trauma sensitive manner that guides clients in and out of the program orderly.
- Effectively managing crowd control and monitoring for safety and alertness both in the common areas of the program, including the parking lot.
- Using de-escalation and trauma informed strategies to manage conflict among clients and visitors in the program and utilize staff support as needed.
Qualifications
Qualifications:
- High School Diploma or GED required
- Prior experience working in customer service, security, and/or with individuals with substance use disorders.
- Computer experience and familiarity with Windows 2000, Microsoft Outlook and Microsoft Word required