Program Manager-Practice Optimization

Accountabilities

Build and maintain strong relationships with practice operational leaders, clinical leadership, providers, and key team members.

Support the development and implementation of performance improvement initiatives aligned with practice goals and value-based care priorities.

Serve as a subject matter expert in value-based care, acting as a trusted advisor and thought partner to practice teams.

Promote physician satisfaction and contribute to initiatives that improve professional well-being and help reduce burnout.

Identify educational needs, address knowledge gaps, and help remove barriers affecting practice performance.

Develop and deploy tailored practice optimization strategies based on local needs and organizational priorities.

Analyze internal and external data to identify trends, evaluate performance, and uncover opportunities to improve utilization, cost, quality, and patient access.

Apply data-informed Plan-Do-Study-Act (PDSA) rapid-cycle improvement methods, using measurable objectives and defined timelines.

Implement proactive improvement plans and track their impact through relevant performance indicators.

Lead regular optimization meetings with practice leadership and clinical influencers to review progress, address challenges, and refine improvement strategies.

Share best practices, provider feedback, and opportunities for broader organizational alignment.

Perform other duties as assigned.

Requirements:

Bachelor's degree in Business, Healthcare, or a related field, or equivalent professional experience.

At least 5 years of healthcare leadership experience.

Demonstrated ability to use data to guide decisions, lead operational change, and improve organizational performance.

Experience applying Plan-Do-Study-Act (PDSA) rapid-cycle improvement methodologies to influence utilization, cost, and quality metrics.

Strong analytical and problem-solving skills, with the ability to interpret performance trends and translate findings into actionable improvement plans.

Excellent communication and relationship-building skills, with the ability to collaborate effectively with clinical and operational stakeholders.

Ability to facilitate meetings, influence teams, support change adoption, and monitor progress toward measurable goals.

Knowledge of HCC/RAF and HEDIS/quality measures is preferred.

Primary care experience is strongly preferred.

Ability to perform sedentary work, including occasional lifting of up to 10 lbs.

Benefits:

Hourly base pay range of $42.92–$59.38, with starting compensation determined by factors such as experience and education.

Additional financial incentives may be available, including discretionary monetary bonuses and goal-based bonuses.

Medical and dental coverage.

Paid time off and other time-away benefits.

Retirement savings plans.

Life insurance.

Short-term and long-term disability coverage.

Voluntary benefits, including vision, legal, and critical illness coverage.

Tuition reimbursement or continuing medical education support, as applicable.

Student loan support resources to help navigate the Federal Public Service Loan Forgiveness Program.

Access to well-being resources, including well-being dollars, dedicated navigators, personal coaching, and programs designed to support individual needs.

Full-time schedule of 40 hours per week, with an 8-hour day shift and no weekend rotation.

Hybrid work arrangement combining remote work from home with on-site support across Bandana Square, Highland Park, United Family Physicians, Shoreview, and Vadnais Heights clinics.

Benefit eligibility and offerings may vary depending on FTE and union representation.