Project Intake Manager - Design & Construction

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Project Intake Manager – D&C Project Controls Program

What this job involves:

The Project Intake Manager serves as the regional point of contact for all incoming project requests within the Design & Construction (D&C) team, covering new construction, renovations, and small-scale projects across the organization. This role ensures efficient project initiation by evaluating requests, verifying completeness of information, routing to appropriate resource groups, and coordinating across multiple stakeholder teams. The position combines operational coordination with analytical capabilities to optimize intake processes and deliver performance insights against clear SLA targets for each project type.

What your day-to-day will look like:

• Serve as the primary regional point of contact for all D&C Project Controls Program intake requests, communicating performance and negotiating priorities across business units and regions.
• Oversee end-to-end intake execution across AMER, EMEA, and APAC, keeping reactive (1–5 day) and proactive (25–40 day) tracks on target.
• Evaluate the completeness and quality of initial project information, including scope, budget, timeline, and stakeholder documentation, and engage requestors to close any gaps.
• Determine scoping and feasibility requirements, and assign the appropriate resource groups based on project characteristics and capacity.
• Lead intake calls and kickoff meetings with internal clients, project sponsors, and D&C Project Controls teams.
• Monitor dashboards tracking intake volume, request types, assignment patterns, and processing timelines, and prepare regular performance reports for leadership.
• Continuously refine intake procedures, forms, and routing criteria, and recommend improvements to service level agreements and performance standards.

Required Qualifications:

• 5–7 years of experience in project management, project coordination, change management, or operations within corporate real estate, facilities management, design and construction, or professional services environments.
• Demonstrated experience managing workflows across multiple teams and stakeholder groups.
• Background in process improvement, change management, and operational efficiency initiatives.
• Strong organizational abilities with excellent attention to detail and the capacity to manage multiple concurrent requests.
• Exceptional communication skills, with confidence leading meetings and coordinating across diverse stakeholder groups at all organizational levels.
• Proficiency in project management principles and understanding of design and construction project lifecycles and project controls methodologies.
• Advanced skills in Microsoft Excel, PowerPoint, and data visualization tools for reporting and analytics.

Preferred Qualifications:

• Use and knowledge of AI tools, including familiarity with AI-triage performance monitoring.
• Experience with project management systems, intake platforms, or workflow management software.
• Analytical mindset with the ability to interpret data, identify trends, and translate insights into actionable recommendations.
• Customer service orientation with a strong commitment to stakeholder satisfaction.
• Proactive problem-solving ability, with comfort working independently while collaborating effectively across teams.
• Adaptability and comfort managing ambiguity within a dynamic, fast-paced, and evolving product landscape.
• Strong business acumen, with the ability to understand organizational priorities and make sound routing decisions.

Location:

On-site –San Jose,CRI

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a HRSCLeaves@jll.com. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.