Project Manager - Employee Experience

About this Position

The Employee Experience Project Manager (PM) is responsible for the successful planning, coordination, and delivery of Human Capital Management (HCM) solutions for Net at Work clients. This role centers around client excellence—building trusted partnerships, maintaining high satisfaction levels, and driving long-term value. The PM works directly with clients to clarify business requirements, propose scalable solutions, and ensure smooth implementation. They serve as the key liaison between clients and internal teams, leveraging strong communication, leadership, and problem-solving skills. The PM also supports the sales team by contributing to project scoping and helping to expand client relationships through ongoing service opportunities.

Job Responsibilities

🔹 Client Relationship Management & Client Excellence

• Serve as the trusted advisor and primary contact for clients throughout the project lifecycle.
• Build strong, lasting relationships with client stakeholders, ensuring satisfaction and long-term engagement.
• Maintain a proactive approach to client communications, providing strategic updates and anticipating needs.
• Collaborate with internal teams to align project execution with client goals and desired outcomes.
• Ensure a seamless handoff to post-implementation support teams, maintaining continuity and trust.
• Identify opportunities for additional services or support, contributing to account growth and retention.

🔹 Project Planning & Initiation

• Define detailed project plans, including timelines, milestones, budgets, and resource requirements.
• Coordinate team onboarding and ensure readiness for project execution.
• Share pre-kickoff materials (e.g., questionnaires, onboarding materials) with clients.
• Lead internal and external project kickoff meetings.

🔹 Project Execution & Coordination

• Direct project execution in alignment with defined schedules, budgets, and scope.
• Coordinate and assign tasks across the project team to ensure timely delivery.
• Monitor progress and make necessary adjustments to meet client expectations.
• Track milestones and timelines, adjusting workflows and resources as needed.
• Ensure smaller projects are progressing appropriately, even if formal meetings are not required.
• Monitor third-party project status and follow up on closure timelines.

🔹 Client & Stakeholder Communication

• Serve as the primary point of contact for all project stakeholders internally and externally.
• Conduct regular project status calls based on project size and complexity.
• Send project status summary emails and post meeting recaps/status reports to the project folder.
• Maintain an up-to-date project plan and communicate changes proactively internally and with the client.
• Provide timely updates to clients and executive leadership.

🔹 Issue Management & Risk Mitigation

• Monitor the “pulse” of open issues and tickets to ensure timely resolution.
• Identify, analyze, and resolve issues that may impact project performance or deliverables.
• Facilitate issue resolution to keep the project on track and within defined parameters.
• Escalate risks appropriately and implement mitigation strategies.

🔹 Project Closure & Transition

• Ensure completion of all deliverables and adherence to quality standards.
• Conduct project closure and support transition meetings.
• Capture lessons learned and contribute to continuous improvement efforts.

🔹 Process Improvement & Strategic Input

• Provide strategic input for improving administrative and business processes.
• Contribute to process analysis, redesign, and organizational effectiveness initiatives.

Job Requirements

• BA or BS in Computer Science or related field, PMP Certification preferred
• Strong project management background, proven success in delivering projects on time, on budget and in scope.
• 4+ years’ experience in information systems development or implementation with progressively more complex responsibilities and accountabilities, with a focus on HRIS implementation and management.
• Ability to effectively document business and technical designs
• Strong understanding of HR and payroll processes, regulations, and best practices.
• Successful track record of delivering on agreed-upon business objectives and performance on key metrics.

Customer Requirements

This job may require access to customer information, systems, and/or premises.  As a result, this job may require customer approval for such access as an essential job function.

Core Values

• Client Champion – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes.

• Problem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.
• Promise Keeper – Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment.
• Collaborative Integrator –Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity.
• Driven Intrapreneur – Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude.
• Inspiring Coach – Help employees, clients and partners using knowledge, expertise, experience, and situational fluency.

Compensation and Benefits

Base salary range: $85,000-$110,000.

This position is also eligible for a bonus in accordance with the terms of the Company's plan.

Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.  

We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life: 

• Health and Welfare (Medical, Dental, Vision) 
• Accident, Critical Illness, and Hospital Indemnity  
• Employee Assistance Program (EAP) 
• Life and AD&D Insurance 
• Short- and Long-Term Disability Insurance 
• Flexible Spending Accounts 
• Transportation and Parking Accounts 
• Health Savings Accounts (with company contribution) 
• Retirement Planning (401k with matching contribution) 
• Legal Benefits 
• Identity Theft Protection 
• Pet Insurance 
• Wellness Program Offerings 
• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.  
• 8 Paid Holidays per year, including 1 floating holiday. 

The compensation and benefits information is accurate of the date of this