Project Manager

Accountabilities:

As a Project Manager, you will oversee customer implementations and professional services engagements of standard complexity, ensuring projects remain aligned with agreed objectives, timelines, budgets, and quality expectations. You will serve as a primary point of contact for customers while coordinating internal teams, managing project risks, and continuously improving delivery processes.

Manage end-to-end customer implementations and professional services projects, taking ownership of scope, schedules, budgets, risks, and customer relationships.

Consult with customers on all project-related matters, understanding their objectives and translating business needs into practical delivery plans.

Implement change control processes, manage project risks proactively, and communicate adjustments to project plans and expectations.

Lead project meetings, prepare progress reports, and ensure customers and internal stakeholders remain informed about project status, priorities, and next steps.

Coordinate cross-functional teams, including functional consulting, technical consulting, digital experience, and quality assurance, to deliver agreed project commitments.

Maintain accurate project documentation, including schedules, status reports, change requests, and time-tracking records.

Leverage AI assistants and modern productivity tools for activities such as status reporting, risk identification, and customer communications, while validating all outputs against actual project information.

Develop working knowledge of the product portfolio and the customer use cases supported by each solution.

Identify and recommend practical improvements to project management templates, processes, and tools based on delivery experience.

Build strong working relationships with customers and colleagues, establishing trust through accountability, clear communication, and consistent follow-through.

Requirements:

The ideal candidate has a background in project management, preferably within software, SaaS, or technology implementation environments. You should be comfortable managing multiple projects simultaneously, coordinating diverse stakeholders, and navigating changing priorities. Strong organizational, communication, and customer service skills are essential, along with an interest in leveraging AI and modern tools to improve project delivery.

Bachelor's degree in Business Administration, Computer Science, or a related field, or equivalent practical experience.

2–3 years of project management experience with increasing levels of responsibility, ideally within software, SaaS, or professional services environments.

At least 1 year of experience in a high-technology or web software development environment.

Practical experience using professional services automation (PSA) or project management tools such as Wrike, Mavenlink, Jira, or similar platforms.

Basic working knowledge of web technologies, including HTML, CSS, XML, and JavaScript.

Comfortable using AI assistants in everyday work, with the ability to critically evaluate and validate AI-generated outputs.

Strong customer service orientation and sound judgment when identifying and escalating issues that could affect project timelines or delivery quality.

Excellent written, verbal, and presentation skills, with the ability to communicate project updates clearly and effectively.

Strong organizational and time management skills, with the ability to manage multiple projects and shifting priorities in a fast-paced environment.

Ability to collaborate effectively with cross-functional teams and maintain productive customer relationships.

PMP, CAPM, or an equivalent project management certification or pre-certification is considered an asset.

Benefits:

Competitive annual base salary ranging from $70,000 to $90,000.

Remote-first working environment.

Rewards and employee recognition programs.

Learning and professional development opportunities.

The opportunity to make a meaningful impact on universities and educational institutions, helping them improve learning experiences and better support students.

Collaborative environment focused on innovation, customer success, and continuous improvement.