Project Manager, Service Delivery

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Project Manager, Service Delivery based in the United States.

As a Project Manager, Service Delivery, you will oversee the end-to-end delivery of telecommunications and IT services for business customers. You will take ownership of customer orders from initiation through completion, ensuring seamless execution without unnecessary departmental handoffs. Working closely with internal teams, external partners, and customers, you will coordinate resources and manage delivery timelines. Your responsibilities will span Internet circuit provisioning, Hosted VoIP projects, SD-WAN implementations, and number porting. This role combines hands-on technical delivery expertise with strong project management and customer communication skills. You will contribute directly to operational efficiency, service quality, and customer satisfaction within a fast-growing technology environment.

Accountabilities

As part of the Service Delivery team, you will manage customer projects from order initiation to successful implementation, ensuring quality, efficiency, and clear communication throughout the process.

• Own and manage the complete service delivery lifecycle for assigned customer orders, ensuring timely and high-quality execution.

• Coordinate internal teams and contracted third-party resources to meet customer requirements and project deadlines.

• Maintain regular communication with customers, providing clear updates and guidance throughout the delivery process.

• Manage Internet circuit ordering, Hosted VoIP implementations, and telephone number porting activities.

• Oversee SD-WAN implementations and coordinate service provisioning with multiple telecommunications carriers.

• Identify, document, and manage project dependencies, priorities, and potential delivery challenges.

• Leverage hands-on telecommunications delivery experience to resolve issues and drive successful project outcomes.

• Take on additional projects and responsibilities as needed to support broader team and organizational objectives.

Requirements

The ideal candidate brings substantial telecommunications experience, strong project management capabilities, and practical knowledge of service provisioning and implementation processes.

• At least 5 years of experience in the telecommunications industry.

• At least 5 years of experience in service delivery and/or project management.

• Hands-on experience with VoIP technologies, including number porting.

• Practical experience implementing SD-WAN solutions.

• Proven experience ordering and provisioning Internet circuits through multiple carriers.

• Strong organizational and documentation skills, with the ability to clearly track project dependencies and priorities.

• Demonstrated ability to coordinate and manage third-party vendors and service providers.

• Excellent communication and coordination skills, with a customer-focused approach.

• Ability to manage multiple projects and delivery requirements effectively.

Benefits

• Remote work opportunity for candidates residing in Alabama, Arizona, Arkansas, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, or Wisconsin.

• Opportunities for professional growth within a high-growth technology company.

• An innovative environment that encourages new ideas and strategic thinking.

• The opportunity to make a tangible impact on business operations and customer experiences.

• Generous medical, dental, and vision insurance coverage for full-time employees.

• Flexible paid time off.

• 401(k) retirement savings plan.

• Employee events and social activities at selected venues.

• Complimentary DoorDash lunches on Fridays.

• Employee referral bonuses.

• Compensation based on geographic location, skills, experience, and qualifications. The advertised base salary range varies according to the cost of labor across eligible regions.