Provider Liaison Specialist
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Key details
- Location
- Brea, CA, United States
- Work style
- Onsite
- Level
- Mid level
- Job type
- Full-time
- Experience
- 2–5 yrs
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 3d ago
Skills
About the role
Join our team at Infusion For Health as a Provider Liaison Specialist!
Infusion for Health is a referral-based infusion center that services all providers in multiple locations in California, Arizona, Nevada, Washington, Colorado, and Missouri. Our center is unique and offers individual comfortable private rooms for our patients. Our mission is to provide exceptional service in the administration of infusion therapy in a comfortable, patient-focused environment by providing exemplary professional clinical care.
This is a full-time, 5 days a week position, onsite at our Brea HQ office.
Compensation: $23-$27/hr DOE + Commission + Benefits
Key Responsibilities:
- Make outbound calls and manage inbound communication with healthcare providers and internal teams
- Build and nurture relationships with medical offices and provider networks to drive new patient referrals
- Be resourceful and persistent in connecting with providers, even through gatekeepers
- Represent Infusion for Health with professionalism and empathy over the phone
- Collaborate with internal departments to ensure referrals are processed efficiently
- Maintain accurate records of outreach and engagement in our CRM system
What We're Looking For
- Strong phone communication skills and a professional phone presence
- Interest in healthcare sales or business development
- Experience in phone-based customer service, sales, or a similar communication-heavy role
- Comfortable speaking with doctors, referral coordinators, and healthcare staff
- Self-motivated, organized, and persistent in follow-up
- Team-oriented with a positive attitude
Education and/or Experience Needed:
- At least 2 years experience in infusion or pharmacy prior authorization is required
- At least 2 years of experience applying knowledge of Medicare, Medicaid, and Managed Care reimbursement guidelines
- Ability to effectively handle multiple priorities within a changing environment, emphasizing paperless workflow
- Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
- Intermediate level skills in Microsoft Excel & Word
Monday to Friday
40