Provisioning Specialist

OUR WORK MODEL

Hybrid: This is a hybrid role, requiring you to work from our local office 2–3 days per week, with flexibility to work remotely on other days.

YOUR ROLE

As a Provisioning Specialist, you’ll play a key role in ensuring our customers and internal teams have the right access to Cognism’s products and services. You’ll manage account provisioning and user access, support trials, investigate account-related issues, and work closely with teams across the business to resolve requests efficiently and accurately.

This role is ideal for someone who is tech-savvy, detail-oriented, and comfortable working across multiple systems and processes in a fast-paced SaaS environment.

YOUR CHALLENGES & OPPORTUNITIES

• Manage customer and internal account provisioning through our internal systems, ensuring accurate and efficient account setup, access, and lifecycle management.
• Create and update user accounts with the appropriate access levels, supporting a smooth onboarding experience.
• Verify user and account information to maintain accurate records and support security and compliance requirements.
• Partner with Sales and other customer-facing teams to provision trial and customer accounts accurately and on time, supporting a smooth customer journey.
• Handle internal account setup and provisioning requests across departments, helping teams work efficiently.
• Investigate and troubleshoot account and provisioning-related issues, identifying root causes and driving requests through to resolution.
• Collaborate with Support, Sales, Customer Success, and other internal teams to resolve provisioning requests, account issues, and more complex cases.
• Maintain a high level of accuracy across provisioning activities and follow established processes and usage policies.
• Contribute to global coverage by working in a rotating shift schedule, ensuring continuous support across time zones.

OUR EXPECTATIONS

• Adapt quickly to new technologies, tools, and processes, and feel comfortable working across multiple systems.
• Organize and multitask effectively in a fast-paced environment, managing competing priorities while maintaining accuracy.
• Approach problems analytically, investigating issues, identifying root causes, and finding effective solutions.
• Communicate clearly with both internal teams and customers, ensuring smooth collaboration and support.
• Be a detail-oriented, proactive self-starter who is intellectually curious, comfortable asking questions, and able to navigate ambiguity.
• Have familiarity with customer support and CRM tools such as Zendesk and Salesforce, or the ability to quickly learn similar platforms.
• Bring 1+ years of experience in a similar role, such as customer service, account management, operations, provisioning, or technical support, ideally within a Software-as-a-Service (SaaS) environment.

If you’re ready to build your career within a supportive, fast-paced team and enjoy combining technology, problem-solving, and customer experience, apply today to become our next Provisioning Specialist.