Public Safety Supervisor

Job Title: Public Safety Supervisor

Department: Public Safety

Reports to: Director of Public Safety

The Public Safety Supervisor plays a crucial role in supervising our dynamic Public Safety department and ensuring the highest level of security and safety measures across our entire property.

Key Responsibilities:

• Supervise, support, and provide direction to Public Safety Officers to ensure daily responsibilities are completed effectively, and resort safety standards are maintained.

• Coordinate responses to medical emergencies, security incidents, disturbances, and other emergencies throughout the resort.

• Review incident and accident reports for accuracy, completeness, and appropriate follow-up.

• Oversee investigations involving guest and associate incidents, property loss, accidents, and security concerns.

• Conduct regular patrols and inspections of resort facilities, buildings, grounds, and other assigned areas to identify safety hazards and security concerns.

• Ensure proper radio communication, completion of daily activity logs, and adherence to department procedures.

• Coordinate with resort leadership, other departments, and outside emergency services to address safety concerns and resolve incidents.

• Monitor security systems and access control procedures to help protect guests, associates, and resort property.

• Provide guidance and training to Public Safety Officers on emergency response procedures, incident reporting, guest interactions, and safety protocols.

• Ensure department records and incident information are handled accurately and confidentially.

• Assist with scheduling, shift coverage, and daily assignments to support department operations.

• Ensure Public Safety coverage and procedures support resort operations throughout the year, including changing seasonal activities and weather conditions.

Qualifications & Requirements:

• High school diploma or equivalent preferred.

• At least 2 years of experience in public safety, security, or a related field required; resort or hospitality experience preferred.

• Previous supervisory or team leadership experience preferred.

• Current CPR/AED and First Aid certifications required or must be obtained within the first 90 days of employment.

• Valid driver's license required.

• Must be RAMP certified and must comply with RAMP regulations

• Certified Security Lodging Officer (CSLO/CSLOS) certification required or must be obtained within the first 6 months of employment.

• Strong leadership, communication, and problem-solving skills, with the ability to provide direction, support, and guidance to Public Safety Officers.

• Ability to remain calm under pressure, exercise sound judgment, and make timely, informed decisions during emergencies.

• Ability to conduct thorough investigations, assess incidents, and identify appropriate follow-up actions.

• Ability to communicate professionally with guests, associates, resort leadership, and outside emergency services.

• Ability to address and resolve guest and associate concerns with professionalism, discretion, and sound judgment.

• Ability to maintain confidentiality and handle sensitive information appropriately.

• Basic computer skills, including the ability to prepare detailed incident reports, maintain records, and use electronic security systems.

• Must be able to speak, read, and write in English. Additional languages are a plus.

• Ability to work a flexible schedule, including weekdays, evenings, weekends, holidays, and varying shifts based on resort operational needs.

• Ability to work indoors and outdoors throughout the year in varying weather conditions.

• Ability to remain active throughout the shift, including walking, standing, climbing stairs, and patrolling resort facilities and grounds for extended periods.

• Ability to work effectively in a fast-paced resort environment while maintaining a safe, welcoming, and guest-focused atmosphere.

• Ability to motivate team members, promote accountability, and foster a positive work environment.

Perks/ Benefits:

• Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks and more Plus, great friends & family perks.

• Paid Training to gain skills, knowledge, and experience for professional development.

• Not to be missed employee events throughout the season.