QRM Associate

POSITION SUMMARY:

Produces manufactured goods by operating injection molding and related equipment at established processes and inspecting and packaging product quality according to established standards and methods.

KEY PERFORMANCE INDICATORS:

• MCT Number < 1
• Attendance Record (Report)

ESSENTIAL DUTIES, RESPONSIBILITIES AND ACCOUNTABILITIES:

Other duties may be assigned and overtime may sometimes be mandatory.

Level I

1. Regular attendance in compliance with HR policy.
2. Safely operates injection molding machines and other production machines and equipment.
3. Follows instructions contained in traveler/work order packet.
4. Performs product sampling actions as described in the Quality Inspection Plan.
5. Assists co-workers by giving breaks, sealing bags and boxes, inspecting product, grinding runners, and packaging as time allows. Maintains a good working relationship with fellow employees.
6. Maintains a Safe and Clean Working Environment by Cleaning equipment, sweeping floors, and disposing of trash.
7. Accurately reports time, rejects, and production using computer systems.
8. Accurately packages product according to Traveler Packet, Visual Aid or Work Instruction
9. Performs basic in-process inspection routines as detailed by the Quality Inspection Plan or Work Instruction
10. Able to setup a parts weigh scale and accurately weigh count packaged product.

Level II

1. All duties of previous level(s).
2. Effectively use the information in the Visual Aid Binder or Quality Inspection Plan to make independent quality decisions. Escalates quality issues via prescribed channels when necessary.
3. Perform installation of molded-in inserts or parts within the established cycle standard.
4. Manage hand-loaded cores without damage and within cycle standards.
5. Perform complex part removal operations requiring tools and fixtures within cycle standards.
6. Consistently run manual jobs within established cycle standard and with a 10% or less cycle variance.
7. Anticipates the needs of coworkers and provides assistance.
8. Ability to perform in-process operations such as milling, trimming, etc. within established cycle standards.
9. Demonstrates an interest and knowledge of the manufactured product.

Level III

1. All duties of previous level(s).
2. Dedicated operator for critical jobs.
3. Able to perform post molding operations with a 2% or better AQL and within established cycle times.
4. Willingness to effectively train new operators.

Level IV

1. All duties of previous level(s).
2. Perform accurate and timely inspections of molded parts, WP & FG.
3. Inspects and verifies product conformance to requirements, (dimensional and other attributes), to material specifications including raw materials, in-process product, or contact manufactured product.
4. Completes necessary inspections of products by utilizing inspection equipment, inspection techniques, and specifications.
5. Performs necessary computer transactions.
6. Utilizes a nonconforming material report and QMS system to notify team of non-conformances.
7. Works with team to support the manufacturing areas by continually updating skills and knowledge in related fields, reviewing manufacturing areas by continually looking for ways to increase productivity and meet business goals.

Level V

1. All duties of previous levels 1-4.
2. Able to operate in IQMS for job scheduling within Cell.
3. Plan production for molding using QRM principles.
4. Schedule work orders on appropriate work centers to optimize lead times.
5. Make job packets for jobs coming up.
6. Perform production data and labor reporting within manufacturing systems requirements.
7. Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
8. Maintain an updated knowledge of the organization's products, services, and customer service policies
9. Document customer interactions when necessary, compiling documents and forwarding information to interested parties
10. Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
11. Establish and maintain good rapport with customers by using positive language and anticipating their needs
12. Coordinate with various departments and ensure optimal level of customer satisfaction
13. Monitor inventory for all stocks and ensure appropriate satisfaction for customers at all times.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

1. Participate in required meetings and training sessions.

Accountabilities of All Employees:

1. Using your best efforts and full capability daily to the work assigned to you by your manager.
2. Advising your manager if you do not understand the work they have assigned to you, or if the assignment does not fit with your knowledge of the circumstances, current skills or available time and resources.
3. Advising your manager of any situations or obstacles that could keep you from accomplishing the work assigned to you.
4. Advising your manager of any situations or opportunities that could help you complete or improve the work assigned to you.
5. Demonstrating work behaviors consistent with the company values and work within prescribed boundaries, including company policies, standards, procedures and any legislative requirements.
6. Seeking special consideration from your manager when unable to work at your best.

AUTHORITIES:

• Authorized to stop production for quality concerns.

SUPERVISORY RESPONSIBILITIES:

• None

Qualifications

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Some jobs have tiered skill levels.

Education and Experience

• Level I
• Level II
• Level III
• Level IV
  • REQUIRED
    • Experience / knowledge reading part drawings / specifications.
    • Experience / knowledge in GD&T.
    • Experience / knowledge in the use of Sampling Plans (i.e. Z1.4 and C=0).
    • Experience / knowledge in gauge selection, metrology, significant figures and rounding methods.
    • Experience / knowledge of basic statistical concepts, (average, mean, standard deviation, distribution, etc.).
    • The ability to understand verbal and written instructions; communicate at all levels of the organization and meet company standards and guidelines of multiple production and assembly lines.
    • Understanding Statistical Process Control (SPC) principles with ability to apply and react to trends preferable.
    • Experience with and ability to accurately use inspection equipment such as calipers, micrometers, indicators, CMM, optical comparators, etc.
    • Must have math and logical reasoning abilities as measured by standard math test.
    • Capability to perform aided and unaided visual inspection.

Language Skills

• None

Mathematical Skills

• None

Computer and Software Skills

• None

CERTIFICATES, LICENSES and REGISTRATIONS:

• PREFERRED
  • GSPC I

TRAVEL REQUIREMENTS:

• None

PHYSICAL DEMANDS:

Physical Requirements	Frequency Rarely (0% - 5%) Occasionally (5% - 25%) Frequently (26% - 75%) Often (> 75%)
Required to lift/carry objects weighing less than 15 pounds	Often (> 75%)
Required to lift/carry objects weighing between 15 and 44 pounds	Frequently (26%-75%)
Required to lift/carry objects weighing 45 pounds and over	Rarely (0% - 5%)
Stand	Often (> 75%)