QSSK-CSR-CUSTOMER SERVICE REPRESENTATIVE
Nairobi, KenyaYesterday
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Key details
- Location
- Nairobi, Kenya
- Work style
- Onsite
- Level
- Mid level
- Job type
- Full-time
- Function
- Customer success & Support
- Focus area
- other
- Posted
- Yesterday
Skills
About the role
JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE (BANKING)
About This Job:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client, a leading financial institution, we are looking for a competent, skilled, and experienced Customer Service Representative to work in Kenya.
To sustain the bank's image and reputation and maintain excellent customer relationships by ensuring accurate transaction processing, efficient service delivery, and timely resolution of customer complaints and claims, while working closely with Relationship Managers, Credit, Operations, Treasury, and Compliance teams.
Key Responsibilities
1. Account & Transaction Management
- Promote digital banking channels and meet utilization targets.
- Review and validate account opening documents, KYC requirements, and customer instructions.
- Check account standing before processing transactions.
- Process customer instructions; fund transfers, standing orders, cheque clearing, and payments, as per confirmed requests and service standards.
2. Service Fulfilment & Documentation
- Process outbound payments and transfers in a timely manner.
- Liaise with payment service providers, correspondent banks, and clearing houses.
- Execute the provision of all transaction documents- payment confirmations, SWIFT copies, receipts, and statements.