QSSK- OM-OPERATIONS MANAGER
Nairobi, Kenya18h ago
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Skills
About the role
JOB TITLE: OPERATIONS MANAGER
About This Job:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client, we are looking for a competent, skilled, and experienced Operations Manager to work in Nairobi, Kenya.
Job Summary
Our client in the Security Industry is seeking to recruit an Operations Manager who will be responsible for overseeing and directing all security operations, leading and developing the operations team, and ensuring the safety and protection of clients' assets and premises. The Operations Manager will also ensure compliance with safety procedures, effective incident response, operational efficiency, and the delivery of high standards of service across all assigned posts and contracts.
DUTIES & RESPONSIBILITIES:
- Develop and implement operational strategies, policies, and standard operating procedures (SOPs) to ensure efficient and effective security service delivery.
- Provide strong leadership to Operations Supervisors and security personnel, including recruitment, training, performance management, and mentorship.
- Oversee the deployment and coordination of security guards across all assigned posts and client sites.
- Review and approve duty rosters to ensure full coverage of shifts and optimal resource utilization.
- Monitor, review, and consolidate daily, weekly, and monthly operational and incident reports for management and clients.
- Ensure timely and accurate documentation of all incidents and escalate critical matters appropriately.
- Conduct site inspections and audits to verify compliance with post orders, SOPs, and safety procedures.
- Serve as the primary point of contact for client inquiries, complaints, and service issues, ensuring prompt resolution.
- Address operational challenges as they arise, make sound decisions under pressure, and escalate complex problems when necessary.
- Manage operational budgets, resources, and equipment, and identify opportunities for continuous improvement.
- Build and maintain strong relationships with clients and key stakeholders.