QSSR-LIAISON GROUP RWANDA LTD-BUSINESS DEVELOPMENT MANAGER

JOB DESCRIPTION

BUSINESS DEVELOPMENT MANAGER – LIAISON GROUP RWANDA

Department: Business Development
Reports To: Managing Director
Location: Rwanda
Direct Reports: Client Relations Team and other staff as assigned by Managing Director

JOB PURPOSE

The Business Development Manager will be responsible for driving business growth and expanding Liaison Group's presence in the Rwandan market through the identification, development and conversion of new business opportunities.

The role will focus on building strong relationships with corporate and institutional clients, developing a sustainable business pipeline, leveraging professional networks, growing existing accounts and achieving agreed business development and revenue targets.

The successful candidate must have a strong understanding of the Rwandan market, business environment and culture, an established professional network and a proven track record in business development or sales, preferably within insurance, financial services or another relevant service industry.

KEY RESPONSIBILITIES

1. Business Development & Sales

• Develop and implement business development initiatives to support Liaison Group Rwanda's growth objectives.
  
• Identify, prospect and develop new business opportunities across targeted corporate and institutional clients.
  
• Build, manage and continuously develop a strong sales pipeline.
  
• Generate leads through direct prospecting, networking, referrals, partnerships and existing relationships.
  
• Develop and maintain strong relationships with key decision-makers and potential clients.
  
• Prepare and present business proposals, quotations, tenders and presentations.
  
• Lead sales discussions, negotiations and follow-ups through to successful closure.
  
• Achieve agreed business development, revenue and sales targets.
  
• Identify opportunities to cross-sell and grow Liaison Group's approved solutions and services.
  
• Monitor market developments, competitors and emerging opportunities within Rwanda.
  

2. Client Relations & Account Growth

• Supervise and provide direction to the Client Relations Team.
  
• Ensure high standards of client service, responsiveness and relationship management.
  
• Maintain strong relationships with key and strategic clients.
  
• Understand client needs and identify opportunities to expand existing accounts.
  
• Support client retention, renewals, cross-selling and up-selling initiatives.
  
• Monitor client feedback and ensure issues and concerns are appropriately addressed.
  
• Work closely with the Client Relations Team and relevant internal teams to ensure effective client delivery.
  
• Escalate significant client matters to the Managing Director where necessary.
  

3. Market Development & Networking

• Develop and maintain a strong professional network within Rwanda's corporate, financial services, insurance and business community.
  
• Leverage existing relationships and networks to generate qualified business opportunities.
  
• Identify new sectors, industries, organisations and market segments with growth potential.
  
• Develop relationships with strategic partners, referral sources and other stakeholders.
  
• Represent Liaison Group at relevant business meetings, industry events, networking forums and stakeholder engagements.
  
• Provide management with relevant market intelligence and recommendations for business growth.
  

4. Team Supervision & Performance

• Set clear objectives and expectations for the Client Relations Team in line with business objectives.
  
• Monitor team performance and client service standards.
  
• Coach and support team members to improve relationship management and client service.
  
• Ensure effective coordination between Business Development, Client Relations and other relevant functions.
  
• Promote accountability, teamwork, professionalism and a strong customer-focused culture.
  

5. Compliance & Reporting

• Ensure business development and client engagement activities are conducted in accordance with applicable Rwandan insurance regulations and Liaison Group policies.
  
• Ensure appropriate client documentation and onboarding requirements are completed.
  
• Work with relevant internal teams to ensure that client commitments are properly communicated and followed through.
  
• Provide regular business development, pipeline and client relationship reports to the Managing Director.
  
• Maintain accurate sales forecasts, opportunity records and performance reports.
  

QUALIFICATIONS & EXPERIENCE

• Must be a Rwandan national.
  
• Bachelor's degree in Business Administration, Insurance, Finance, Marketing, Economics or a related field.
  
• Minimum of 5 years of relevant experience in business development, sales, relationship management or a similar commercial role.
  
• Experience in insurance, banking, financial services or another relevant service industry is strongly preferred.
  
• Experience in insurance brokerage, insurance sales, financial products, employee benefits, healthcare or related professional services will be an added advantage.
  
• Proven track record of generating new business and achieving sales or revenue targets.
  
• Demonstrated experience managing corporate clients and building relationships with senior decision-makers.
  
• Strong existing professional and business network in Rwanda.
  
• Strong understanding of the Rwandan market, business environment and culture.
  
• Strong negotiation, presentation, communication and relationship management skills.
  
• Knowledge of the Rwandan insurance industry and regulatory environment is an advantage.
  
• Candidates who do not already hold the relevant insurance regulatory/professional qualification must be willing to pursue the required qualification in line with applicable requirements and the Company's expectations.
  

CORE COMPETENCIES

• Business development and sales
  
• Lead generation and prospecting
  
• Relationship management
  
• Networking and influencing
  
• Negotiation and closing
  
• Market knowledge
  
• Client acquisition and retention
  
• Account development
  
• Proposal and tender preparation
  
• Communication and presentation
  
• Commercial awareness
  
• Pipeline management
  
• Team supervision
  
• Problem-solving and decision-making
  
• Results orientation
  
• Professionalism and integrity
  

PERSONAL ATTRIBUTES

The ideal candidate should be:

• Self-driven and proactive
  
• A strong go-getter with a business-hunting mentality
  
• Results-oriented and commercially minded
  
• Confident and persuasive
  
• Highly energetic and ambitious
  
• Persistent and resilient
  
• Well-connected and relationship-oriented
  
• Customer-focused
  
• Entrepreneurial and opportunity-driven
  
• Comfortable working independently
  
• Strong in follow-up and execution
  
• Resourceful and adaptable
  
• Able to understand and navigate the Rwandan business culture
  
• Accountable and committed to achieving targets
  
• Ethical, trustworthy and professional
  

ROLE SUCCESS PROFILE

The successful candidate will be a commercially driven and highly connected Rwandan business development professional who understands how business is conducted in Rwanda and can use market knowledge, re