Quality Assurance Specialist (All Sites)

Description

The Quality Assurance Specialist supports data integrity, reporting, and quality assurance across all Youth Futures Utah locations and internal systems. Working under the IT Department, this position monitors the accuracy, completeness, consistency, and timeliness of organizational data; identifies discrepancies; and works with responsible staff and managers to ensure corrections are completed. The Specialist analyzes data and develops clear reports and presentations to support leadership decisions, Board oversight, and internal and external reporting requirements.

ESSENTIAL FUNCTIONS

· Conduct ongoing quality assurance reviews of data and documentation across all internal systems and program sites.

· Identify missing, inaccurate, inconsistent, or overdue records; communicate findings to responsible staff and managers; track corrective actions and follow through until resolved.

· Hold staff and departments accountable for timely, accurate data entry and correction in accordance with organizational standards.

· Extract, reconcile, analyze, and validate data from multiple systems to ensure reliable reporting.

· Prepare accurate, timely reports, dashboards, and presentations for the Board of Directors, executive leadership, and upper management.

· Pull and compile data for all required reporting, compliance reviews, monitoring visits, audits, and other internal or external oversight.

· Use advanced Microsoft Excel functions to organize, analyze, compare, and present data.

· Learn and utilize Tableau and other data analysis, dashboard, visualization, and presentation tools as organizational needs evolve.

· Develop and maintain quality assurance checklists, data validation processes, reporting schedules, and records of findings and resolutions.

· Collaborate with the IT Department, house managers, and other departments to improve data systems, reporting processes, and data quality.

· Identify recurring data issues and recommend practical system or process improvements.

· Travel to program sites as needed to review data quality and reporting practices.

· Assist with special projects and other related duties as assigned.

Requirements

JOB REQUIREMENTS

· Must be 21 years of age or older.

· Bachelor’s degree preferred; relevant experience in data analysis, quality assurance, reporting, information systems, or nonprofit administration considered.

· Strong Microsoft Excel skills required, including working with large datasets, formulas, sorting/filtering, and pivot tables.

· Demonstrated interest in learning and using Tableau and other data analysis, visualization, and presentation tools; prior experience is a plus, not required.

· Excellent organizational skills and attention to detail, with the ability to manage multiple reporting deadlines and follow-up items.

· Ability to interpret data, investigate discrepancies, and communicate findings clearly to staff and leadership.

· Ability to maintain confidentiality and handle sensitive organizational and client information responsibly.

· Ability to read, understand, and apply written policies, reporting instructions, and documentation standards.

· Valid driver’s license and clean driving record; ability to travel between sites as needed.

· Ability to pass required background checks.

PREFERRED QUALITIES

· Self-directed, systematic, and exceptionally organized.

· Analytical, curious, and motivated to learn new software and reporting methods.

· Confident and diplomatic in communicating expectations and holding others accountable for corrections.

· Strong problem-solving skills and ability to identify patterns and root causes.

· Clear written and verbal communication; able to present complex information in an understandable format.

· Collaborative, dependable, and committed to accuracy, deadlines, and continuous improvement.

· Understanding of nonprofit programs and reporting requirements is a plus.

WORKING CONDITIONS

· Primarily computer-based work involving extended periods of screen time and detailed data review.

· Travel between Youth Futures locations and interaction with program staff.

· May require flexibility during reporting deadlines, monitoring visits, or audits.

COMPENSATION

Starting hourly of $21.00 –$24.00 DOE, and benefits after 90 days.

Youth Futures does not discriminate on the basis of sex, race, religion, gender identity, sexual orientation, or political affiliation.