Racquets Pro Shop & Member Services Manager

Description

The Pittsburgh Field Club is seeking a motivated, positive, and organized individual to join our Racquets Department as a Racquets Pro Shop & Member Services Manager.

This position is ideal for someone interested in gaining experience in hospitality, customer service, merchandising, communication, and recreational facility operations. The Racquets Pro Shop & Member Services Manager serves as an important front-facing member of the department and will interact regularly with Pittsburgh Field Club members, guests, staff, and vendors.

Previous experience with tennis, pickleball, platform tennis, or other racquet sports is not required. We will provide on-the-job training for the responsibilities specific to our Racquets Department.

The ideal candidate takes pride in providing excellent service, communicates professionally, stays organized, and enjoys creating a welcoming environment for members.

Requirements

Member Service & Pro Shop Operations

• Provide friendly, professional, and attentive service to Pittsburgh Field Club members and guests.
• Serve as a primary point of contact for members visiting or contacting the Racquets Department.
• Answer phone calls and assist members with questions regarding racquets programs, events, lessons, court usage, and other department offerings.
• Maintain a working knowledge of upcoming events, clinics, programs, and department activities.
• Assist members with registering for events, clinics, and other programs.
• Assist members with apparel, merchandise, and other purchases within the Racquets Pro Shop.
• Process purchases, registrations, and member charges through the Club's point-of-sale and billing systems.
• Monitor and respond professionally to member messages through the department's communication system.

Facility & Court Operations

• Help maintain a clean, organized, professional, and welcoming Racquets facility.
• Regularly inspect and maintain indoor seating areas, decks, patios, courts, and surrounding Racquets Department spaces.
• Assist with preparing tennis courts for play.
• Clear platform tennis courts when necessary.
• Assist with opening courts and other seasonal court-maintenance responsibilities.
• Take ownership of the overall appearance and organization of member-facing Racquets facilities.
• Some responsibilities require the ability to lift and move objects weighing approximately 40 pounds for short distances.

Communication & Marketing

• Draft professional, engaging, and informative emails for members.
• Assist in communicating upcoming programs, events, and department updates.
• Create clear and visually appealing promotional flyers and materials using Canva.
• Help ensure that members have accurate and up-to-date information regarding Racquets Department programming.
• Respond to member questions and messages in a timely, professional manner.

Merchandising & Pro Shop Buying

• Assist with selecting apparel and merchandise that appeal to Pittsburgh Field Club members.
• Communicate with established vendors and review available brands, products, and merchandise.
• Work alongside the Head Racquets Professional to manage merchandise purchases within an established annual Pro Shop budget.
• Assist with displaying, organizing, and maintaining merchandise within the Pro Shop.
• Help identify new brands, products, and merchandise opportunities that fit the needs and interests of the membership.
• Graphic design, retail merchandising, buying, or apparel experience is a plus, but not required.

Racquet Stringing

• Assist with racquet stringing and related Pro Shop services.
• Previous stringing experience is not required. Training will be provided.

Program Registration & Support

• Assist members with registering for upcoming clinics, events, lessons, and other Racquets Department programs.
• Help answer registration-related questions and direct members to the appropriate programs.
• Maintain familiarity with current and upcoming programming in order to confidently assist members.

Qualifications

We are looking for someone who:

• Is positive, dependable, motivated, and professional.
• Enjoys interacting with people and providing excellent customer service.
• Communicates clearly and professionally in person, over the phone, through text, and via email.
• Is organized and able to manage multiple responsibilities throughout the day.
• Takes initiative and pride in maintaining a clean and welcoming environment.
• Is comfortable learning new software, systems, and skills.
• Is able to work independently while also being part of a team.
• Demonstrates attention to detail and follows through on responsibilities.
• Is able to lift approximately 40 pounds for short distances as required for court operations.

Experience in hospitality, retail, customer service, merchandising, graphic design, Canva, or recreational facilities is helpful but not required.

Schedule & Compensation

• Full-time position: approximately 40 hours per week
• Pay: $21.00 per hour
• Weekly hours will remain generally consistent, but the schedule will vary seasonally based on the needs of the Racquets Department.
• Summer schedules will typically include more morning hours.
• Winter schedules will typically include more afternoon and evening hours.
• Some weekend availability may be required depending on programming, events, and facility needs.

Why Join the Pittsburgh Field Club?

This position provides the opportunity to gain hands-on experience across several areas of the private-club and hospitality industry, including member services, customer service, retail operations, merchandising, event promotion, professional communication, and recreational facility management.

The position will work closely with Racquets Department leadership and offers the opportunity to develop valuable professional communication, organizational, merchandising, and hospitality skills.

Interested candidates should contact Camron Cohen at ccohen@fieldclub.org with a résumé and a brief introduction expressing their interest in the position.