Receptionist (Part-Time, Afternoons & Weekends)

BASIC FUNCTION

The Front Desk Coordinator (part-time) is responsible for providing excellent customer service to everyone who calls or comes to the front desk for information.

ESSENTIAL RESPONSIBILITIES

• Ensures excellent customer service to all who engage with the front desk area. This includes but is not limited to;
  1. Cordially greets visitors, answers their questions, and promptly directs them to the person or department by giving directions or showing them how to use the map.
  2. Provides a wide range of personal assistance and other assistant services to residents.
  3. Presents a professional demeanor and appearance, possessing knowledge of organization staff, especially those in leadership positions.
  4. Professionally interacts with individuals via email and telephone, answering email inquiries and screening phone calls and, when necessary, performing warm transfers of the calls to the appropriate person or department.
  5. Assures the proper opening and closing the front desk, which includes completing the morning and evening resident wellness checks.
• Deliver’s outstanding administrative services to the organization including but not limited to;
  1. Assures resident work order requests are submitted to Facilities Services timely and accurately.
  2. Processes key and fob duplicate requests.
  3. Manages meeting room reservations and other room reservations as assigned, such as guest hotel rooms. This may require computer and/or calendar entry, reservation forms and other communications to assure reservations are properly handled.
  4. Maintains a tracking of residents via the Resident Out
  5. Communicates the Hospitalization List to staff accurately and timely.
  6. Completes daily resident wellness checks promptly and accurately.
  7. Enters POS information for administrative and resident charges.
  8. Responsible for visitor sign in and security awareness in front desk/lobby area.
  9. Completes all administrative and clerical tasks as needed.
  10. Has knowledge and is able to complete internal campus mail sort and delivery as needed.
  11. Responsible for keeping the front desk and lobby neat and orderly.
• Performs other duties as assigned.

QUALIFICATIONS

1. Excellent customer service skills and experience. A warm smile, friendly courteous manner, professional appearance, and knowledge of the staff and campus.
2. Ability to work a flexible schedule to achieve the needs of the campus.
3. Ability to perform responsibilities in a professional manner resulting in effective and efficient workflow with a keen attention to detail.
4. Works well with people in a multi-task situation. Proven ability to prioritize and juggle conflicting priorities.
5. Knowledge of administrative practices and skillful in using a multi-line telephone system and office equipment.
6. Ability to organize and prioritize work tasks. Must be detailed orientated, ensure good follow through.
7. Knowledge of the importance of protecting confidential information. Able to practice good stewardship.
8. Ability to work independently and make sound decisions.
9. Ability to be helpful, understanding, and empathetic towards others.
10. Ability to work as a team member that fosters a team approach in meeting the mission of Oakwood Village.

EXPERIENCE, EDUCATION, AND/OR TRAINING

1. Associates degree preferred; High school education required.
2. Two years’ clerical experience preferred.
3. Expertise in Microsoft Office Suite – Outlook, Word, Excel, PowerPoint.
4. Experience working with elderly in a caring environment preferred.
5. Demonstrable experience providing exceptional Customer Service