Referral Specialist - Birth to Five Center of Excellence

Make a difference from day one

Southwest Human Development is Arizona’s largest nonprofit dedicated to early childhood development. The first five years of life are the most critical in a child’s development. At Southwest Human Development, our services improve lives and help families by supporting young children and their caregivers during this important time.

Your skills, experience, and passion are needed at one of the nation’s largest nonprofits dedicated to early childhood development. Join our team and experience a long-term career which brings joy and satisfaction in knowing you make a difference. We offer over 40 programs and services to more than 140,000 children.

Why candidates love working here

• Contribute to meaningful work that helps children and families build strong foundations for the future.
• Enjoy a comprehensive benefits package, including medical, dental, vision, generous paid time off, and 401(k) employer contribution every paycheck.
• Build your future with access to learning, development, and career advancement opportunities.
• Be part of a collaborative, purpose-driven culture where your work truly matters.
• Join a Great Place to Work® Certified organization, with a culture shaped by employee feedback and built on trust, support, and collaboration.

Job title: Referral Specialist, Birth to Five Center of Excellence

What you’ll do:

• Ensures that referrals are addressed in a timely manner as established by program guidelines
• Gathers applicable documentation and maintains ongoing tracking of referrals
• Maintain and update client records within our EMR system
• Complete pre-authorized requests and Rx script requests
• Route referrals, reports, and insurance information to appropriate recipients
• Facilitate interpretation and translation of documents as needed
• Respond to phone calls, emails and faxes in a timely manner as established by program guidelines
• Utilize various forms of technology and software to support program processes
• Interacting with community agencies and providers to pursue referral documentation
• Request authorizations, referrals and uploading reports in external systems
• Collaborate with supervisor on special projects and other duties as assigned

What you’ll bring:

• High School diploma / GED
• Bilingual English/Spanish required
• Three (3) year experience working in an office setting
• Experience with Microsoft Office 365
• Comfortable on the phones, and can multi-task and communicate with varied departments throughout the agency
• Effective interpersonal and written communication skills
• Knowledge in EMR software, prior authorizations, proficient in Microsoft Windows Office applications
• Valid Arizona Fingerprint Clearance Card OR must qualify for a valid Arizona Level One Fingerprint Clearance Card is required.

Southwest Human Development is committed to creating a safe, healthy, and supportive environment for our employees and the communities we serve.

Learn more about working with us

Our core values reflect our commitment to children, families, caregivers, and the communities we serve. They guide how we work, how we support one another, and how we grow as a team. Learn more about our values and benefits here.