Referral Specialist

Join Our Team as a Referral Specialist!

Why Work With Us?

At One Health Ohio, we believe in fostering a positive work environment that prioritizes our team and our patients. Enjoy competitive benefits and a supportive workplace where your contributions truly matter!

Benefits:

• PTO and Paid Holidays
• No nights or weekends!
• Optional Medical, dental and vision plans
• 401(k) retirement plan
• Company-paid life insurance with/AD&D benefit
• Company-paid long-term disability plan
• Optional life insurance and short-term disability plan
• Optional Critical Illness Plan
• Optional Accident Insurance Plan

Essential Duties / Essential Job Functions:

• Functions as general office support in the clinical area and provides good customer service to all customers of ONE Health Systems, Inc.
• Responsible for ensuring that patient referrals and all related paperwork, data and tracking are completed on daily basis.
• Handles all phone calls appropriately in a timely manner.
• Appropriately records phone messages and ensures that the messages are tasked to the correct Provider.
• Responsible for ensuring that all relevant laboratory, testing results, office notes and patient correspondence are forwarded to Referral organization in a timely manner. .
• Assists with monitoring tracking systems to ensure that results are received. IE: Pap, lab and referral.
• Assists front desk with missed appointments that need to be rescheduled and documents in the patients electronic health record.
• Assists other departments such as front desk when needed.

Required Skills/Abilities:

• Ability to maintain confidentiality
• Preset a positive and professional attitude
• Planning and organizational skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability to identify problems and to propose feasible solutions
• Ability to maintain accurate records
• Ability to enter and maintain data in various company software programs.
• Knowledge of company’s policies and procedures.
• Knowledge of modern office equipment, troubleshooting, practices, and procedures.
• Interpersonal/human relations skills
• Proficient telephone skills
• Time Management
• Attention to detail

Education and Experience:

• High school diploma or equivalent
• Patient check-in/out
• Completing new patient profiles
• Insurance information verification
• Sliding fee scale competency
• Healthcare experience desired
• NextGen experience desired
• CPR or ability to obtain

Physical Requirements

• Sitting in a normal seated position for extended periods of time
• Reaching by extending hand(s) or arm(s) in any direction
• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
• Communication skills using the spoken word
• Ability to see within normal parameters and hear within normal range
• Ability to move about

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Employee is able to work at any OHO locations deemed necessary by OHO.