Referrals and Admissions Intake Coordinator

Referral and Admissions Intake Coordinator
Remote! Do you want a job where you can advance your career, have fun at work, and make a difference in people’s lives? As a Referral Intake Coordinator, you will assist clients in making the first step towards their better future. You will be a part of a centralized and growing team of professionals that are the first point of contact to our referral sources including but not limited to; individuals, parents, and healthcare providers seeking services for Behavior Health and Early Childhood Development. This role focuses on coordinating the collection of pertinent information to match the client with the relevant program(s) to fit their needs.


Referral Management

Provide compassionate customer service and establish / maintain relationships with referral sources
Provide knowledgeable information regarding company services including programs and product lines offered
Answer calls and process email, fax, website and internal inquiries in a timely and professional manner
Provide information to referral source inquiries regarding programs and services offered
Gather and enter necessary data in the intake system (Credible) including demographic, insurance and desired service information
Ensure supporting documentation is entered into the Electronic Health Record
Providing accurate information to person served including scheduling an initial appointment or providing information regarding next steps


Facilitate determination of referral viability

Establish and maintain knowledge and proficiency of health plans in order to perform health insurance eligibility and verification to ensure proper handling and placement of each referral
Verify benefits for health insurance using portals (EVS, Tuffs, Availity, Optum, WellCare, etc.)

Relay accurate information regarding coverage to person served


Identify all types of funding possibilities including primary, secondary, and ancillary


Productivity

Responsible for caseload completion including follow up on incomplete cases
Routinely run and analyze reports in regards to productivity


Miscellaneous

Collaborate and communicate issues and concerns with all internal and external staff as necessary
Assist with special projects as department growth occurs within additional markets



Qualifications:

Hourly Rate $19-21/hr
High School diploma or equivalent; Associate or Bachelor’s degree preferred
Customer Service experience with strong communication and analytical skills
Healthcare experience (i.e., Patient Access, Admission) strongly preferred. Behavioral Health experience is a plus
Desire and ability to work independently in a private home setting to achieve performance goals
Detail-oriented with ability to multi-task in a fast paced environment
PC literacy and experience with MS Office Applications

Why Join Us?

Full compensation/benefits package for employees working 32+ hours/week
401(k) with company match
Paid time off and holiday pay
Complex work adding value to the organization’s mission alongside a great team of coworkers
Enjoy job security with nationwide career development and advancement opportunities

We have meaningful work for you – come join our team – Apply Today!
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