Referrals Coordinator

Where You’ll Work

At CHI Mercy Health, you'll discover a place where your professional growth is deeply valued within a truly supportive and rewarding environment. For over a century, our commitment to Compassion, Inclusion, Integrity, Excellence, and Collaboration has guided every interaction, shaping how we care for our patients and uplift one another. Today, as CHI Mercy Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth. We are proud of our state-of-the- art care and numerous awards and accreditations that reflect our dedication to excellence. When you join CHI Mercy Health, you become part of a team that delivers top-quality, professional healthcare and contributes to a legacy of service built on collaboration and shared purpose.

Job Summary and Responsibilities

As our Referrals Coordinator, you will be responsible for coordinating the referral management process in order to support the continuity of patient care from primary to tertiary needs.

Each day, you will represent CHI Mercy Medical during initial phone contact by providing patients with appointments, information and other operational support.

To excel, you must provide a high level of customer service in a manner consistent with CHI Mercy Medical Center's mission, goals and service standards.

• Answering incoming requests from patients or referring providers' offices based on their needs
• Regulating all stat add-ons for entire imaging department
• Communicates efficiently and effectively with the external and internal clinical care team
• Works closely with technologists, radiologists, and imaging leadership to maintain schedule times
• Maintains weekly data regarding next available, waitlists, pending, no-shows, and stats
• Maintains up-to-date records regarding patient appointments, office documents, insurance coverage, and incoming referrals

Job Requirements

Required

• High school diploma or equivalent
• One (1) year of experience with medical terminology, imaging background, and scheduling experience