Refund Specialist

Overview

ViaPath Technologies is seeking a Specialist, Refund to join our growing team. The Specialist, Refund will be responsible for accurate and timely processing of customer refunds.

Responsibilities

• Responsible for reviewing and processing refunds on a daily basis from Friends and Family and within the organization, including but not limited to adjustments and transfer requests according to policy and procedures
• Investigate and resolve discrepancies in refund requests via credit/debit card and or check refunds
• Document and maintain proof of large check refund requests and amounts
• Act as a liaison between Ambassadors and Accounting regarding status updates of check refunds
• Log and maintain documentation needed to support additional duties, including but not limited to assistance with consumer complaints, internal inquiries and special projects as needed
• Work closely with Consumer Complaints Manager to research and identify trends, recurring errors and recommend possible opportunities to resolve issues

Qualifications

• Minimum of 1 year of customer service experience required
• Must have experience working in a call center environment
• Must be reliable; both attendance and punctual
• Excellent verbal and written professional communication skills
• Demonstrated ability with the following: client and customer focus; performance driven focus, problem solving skills, respect for others, working pro-actively
• Basic keyboarding skills; ability to accurately type and capture information in the system while supporting the customer
• Working/intermediate knowledge and ability to use a PC; including and not limited to Word, Excel, Internet Explorer and be confident in navigating multiple screens simultaneously in the Windows operating system environment and call center software
• Ability to stay composed and objective
• Must be a team player
• Ability to accept and embrace changes within the current business environment
• Strong attention to detail
• Strong sense of integrity and commitment to customer satisfaction

Additional Information

ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.

Benefits Overview

ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:

• Medical, Dental & Vision Insurance – Multiple plan options designed to support a variety of coverage needs.
• Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) – Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
• Flexible Time Off (FTO) – Including vacation and sick time
• Company Holidays
• Retirement Plan (401(k)) – Traditional and Roth 401(k) options available including employer matching contributions.
• Life & Disability Insurance – Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
• Employee Assistance Program (EAP) – Free, confidential support for personal, financial, and family matters.
• Additional Well-Being Resources – Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.

Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.