Regional Asset Protection Leader

Our Story

J.Crew gets you dressed every day, for every occasion. 

Since 1983, we’ve been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view—it’s no wonder we’ve been in your closet for four decades and counting.

Today, we continue to do the classics our way, inspiring not only how you shop but how you define your personal style. Our commitment runs deeper than just making great clothes—we’re proud of our role in getting you dressed with confidence, character, and celebrating a distinctly American sensibility that makes us who we are. 

Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace.

Job Description

Regional Asset Protection Leader

Brand: J.Crew, J.Crew Factory, Madewell (J.Crew Group)

Reports To: Director, Asset Protection

Travel Requirement: 50%+ | Multi-State

Full Time Associate: Exempt

Revised: July 2026

POSITION SUMMARY

The Regional Asset Protection Leader (RAPL) is a field-based leader responsible for reducing shrink, protecting company assets, and sustaining safe store environments across multiple states for J.Crew, J.Crew Factory, and Madewell stores. The RAPL operates as a strategic partner to field leadership, leveraging exception-based reporting, store information, and investigative findings to mitigate losses and drive measurable shrink reduction throughout their area of responsibility.

This role requires a self-directed professional who balances investigations with coaching and influence, and who is self-motivated and holds themselves to the same performance standards they expect of the teams they support.

PERFORMANCE EXPECTATIONS

Success in this role is measured against the following outcomes:

• Store Visits: Complete in-person and virtual store visits on an agreed upon cadence in all high shrink and high-risk stores. Communicate findings and send visit recaps to the necessary business partners.

• Shrink: Partner with District Managers and store teams to develop and execute shrink action plans.

• Exception Based Reporting: Review Exception-Based Reporting weekly and properly resolve all open exceptions. Analyze the data and translate findings into actionable field coaching opportunities and investigations.

• Investigations: Open, manage, and close internal and external theft investigations in a timely manner. Submit detailed written reports for each investigation per J.Crew Group's Investigation Guidelines.

• Training & Development: Deliver AP awareness training to store and field teams through in-person visits, virtual sessions, and written communications. Track completion and measure knowledge retention.

PRIMARY RESPONSIBILITIES

Field Presence & Store Partnership

• Execute in-person store visits across all assigned J.Crew Group brands, prioritizing locations based on shrink performance, SKU variance, exception data, and field leader input.

• Serve as the primary AP point of contact for Store Directors and District Managers, providing real-time support during escalated incidents, critical events, and investigations.

• Conduct store visits to assess implementation of customer service execution, AP policies, physical security standards, cash handling procedures, and operational controls. Recap findings with the appropriate business partners and deliver actionable follow-up with the store team. Reporting may include themes related to inventory controls, omnichannel fulfillment, receiving, transfers, processing, key or cash controls, and high-value merchandise protection.

• Partner with Store Directors, District Managers, and Regional Leadership to connect store-level business performance with AP and Shrink opportunities.

 

Investigations — Internal & External

• Lead all internal theft and associate dishonesty investigations within the assigned area, following J.Crew Group AP investigation guidelines from initiation through resolution.

• Conduct all internal investigative interviews in accordance with J.Crew Group AP investigation guidelines. Engage Human Resources as a required partner on all associate dishonesty matters, including notification prior to interviews, alignment on corrective action, and joint review before any termination recommendation is submitted.

• Investigate external theft incidents, including organized retail crime (ORC), return fraud, gift card fraud, omni-channel fraud, loyalty fraud, cash loss, discount fraud, and other theft trends. Partner with the Asset Protection Director to identify patterns and coordinate responses.

• Prepare and submit detailed written investigation reports for all cases, including factual summaries, supporting evidence, disposition, and recommended next steps.

• Manage case documentation within the company's case management system, ensuring timely entry, accurate categorization, and proper closure.

• Serve as the regional liaison to law enforcement, working to facilitate merchandise recovery, case prosecution, and restitution where appropriate.

Organized Retail Crime (ORC) & External Threat Intelligence

• Actively participate in regional and national ORC intelligence networks, including industry coalitions (e.g., RILA, ORCA) and local law enforcement task forces.

• Identify ORC activity patterns within the region and escalate findings to AP leadership with supporting documentation and recommended mitigation strategies.

• Coordinate with peer retailers and external AP counterparts to share intelligence, recover merchandise, and support prosecution efforts.

• Maintain awareness of emerging theft trends, fraud methodologies, and external threat actors relevant to the region and brand portfolio.

Exception-Based Reporting & Data Analysis

• Conduct regular, documented review of exception-based reporting (EBR) outputs. Translate findings into investigation referrals, field coaching conversations, and targeted store visits.

• Analyze shrink, SKU variance, and inventory data to identify loss drivers and communicate actionable insights to field leadership.

• Leverage AP technology platforms, including EBR systems, CCTV/video review tools, and case management software, to support investigations and field decisions.

• Prepare and distribute periodic AP performance reports for the region, including shrink trends, risk themes, visit activity, action plan progress, and investigation status.

Training, Awareness & Field Development

• Deliver AP awareness training to store teams, including theft deterrence, emergency response, policy compliance, and shrink reduction techniques.

• Coach store and field leadership on AP best practices through in-person interaction, virtual sessions, and written communications.

• Identify skill gaps in store teams and partner with field leadership to address through targeted coaching, development plans, or escalation.

• Support new store openings and new hire onboarding within the region, ensuring AP standards are established from day one.

• Support physical inventories and investigate significant inventory variances as needed.

• Balance asset protection objectives with sales, customer experience, and operational execution.

Safety & Risk Management

• Ensure store compliance with J.Crew Group safety policies, including emergency action plans, incident response protocols, and workplace violence prevention standards.

• Respond to critical incidents, including violent crimes, medical emergencies, and active threats, providing real-time guidance to store teams and coordinating with law enforcement and appropriate business partners.

• Conduct regular risk assessments of store locations, identifying physical security vulnerabilities and recommending solutions.

Administrative & Operational

• Manage AP administrative functions including scheduling, expense reporting, travel planning, and budget.

• Maintain up-to-date records of store visits, investigations, and training completion within required systems.

• Communicate proactively with AP leadership through regular reporting, updates on active investigations, and timely escalation of high-priority matters.

• Continuous Improvement: Identify recurring operational risks and recommend improvements to policy, training, technology, and operational controls.

• Present regional risk updates to the Director of Asset Protection as requested.

REPORTING RELATIONSHIPS

This role reports to the Director of Asset Protection and has no direct reports. The RAPL serves as the AP training and field liaison for store teams within their assigned region, providing supplemental AP training and coaching to Store Directors, District Managers, and Asset Protection Support Associates, without a direct supervisory relationship.

The RAPL partners closely with District Managers and Store Directors on store-level execution, with Human Resources on all investigation and associate dishonesty matters, and with the analytics/EBR team on shrink and exception data. Beyond these core partnerships, the role also collaborates cross-functionally with Operations, Finance, Legal, IT, Facilities, and Store Development to support broader shrink reduction and safety initiatives.

QUALIFICATIONS

Required Skills

• Strong written and verbal communication skills; ability to produce clear, accurate, and professionally structured investigation reports and field documentation.

• Proven ability to analyze exception-based reporting data and translate findings into investigative action and field coaching.

• Demonstrated experience conducting internal theft investigations and investigative interviews using structured, legally defensible methodologies (e.g., Wicklander-Zulawski).

• Ability to work independently across a large multi-state territory with minimal day-to-day supervision.

• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and proficiency or expertise working within AP technology platforms (EBR systems, case management tools, video review).

• Support deployment and adoption of AP technologies, analytics, and pilot programs.

Educational Requirements and Experience

• Bachelor's degree in Criminal Justice, Business, or a related field preferred.

• Minimum 5 years of experience in retail asset protection or loss prevention, including field-level investigation and store visit responsibility; 7+ years preferred, including multi-unit or regional scope.

• Wicklander-Zulawski (W-Z) certification or equivalent interviewing certification preferred.

• LPC (Loss Prevention Certified) or CFI (Certified Forensic Interviewer) credential preferred.

• Experience in ORC investigations, law enforcement liaison work, or participation in retail intelligence coalitions preferred.

• Familiarity with multi-brand retail environments and the operational dynamics of specialty fashion retail preferred.

SCHEDULE AND CLASSIFICATION

• Full-time, exempt position.

• Availability to work evenings, weekends, holidays, and irregular hours as required by active investigations, critical incidents, or peak shrink/inventory periods.

• Valid driver's license required; travel is consistent with the Travel Requirement noted above.

PHYSICAL REQUIREMENTS

• Must be able to stand and walk for extended periods, and travel extended distances across a multi-state territory, with or without reasonable accommodation.

• Must be able to lift and carry up to 20 pounds, with or without reasonable accommodation.

• Must be able to sustain extended periods of focused review (e.g., CCTV/video footage, EBR and case data) and conduct extended investigative interviews, with or without reasonable accommodation.

CORE COMPETENCIES

Accountability

Holds self to clear performance standards; follows through on commitments without requiring oversight.

Investigative Rigor

Applies structured methodology to investigations; produces defensible findings and complete documentation.

Analytical

Translates data into insight and action; identifies patterns across exception reports, shrink trends, and inventory results.

Influence

Drives outcomes through partnership with field leaders who do not report to AP.

Communication

Delivers clear, concise written and verbal communication to all organizational levels.

Adaptability

Manages competing priorities across a large geography; responds to urgent incidents without losing sight of longer-term commitments.

Emotional Intelligence

Reads situations accurately; calibrates approach based on audience, stakes, and cultural context.

 

This job description is not exhaustive; the associate may be asked to perform other duties as assigned by management. This position is at-will and may be modified, or employment ended, consistent with company policy and applicable law. The company is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by applicable law.

We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We’re always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams.

Benefits + Perks

• Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.

• Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).

• Summer Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday during the Summer months.

• Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program.

• Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge.

Note: Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

Salary Range: $80,800.00 - $100,400.00

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors.  The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

 

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.