Registered Nurse Manager - Recuperative Care - 1896

Position Summary
The Recuperative Care Nurse Manager leads daily integrated clinical care and supports client programming at the Stout Street Recuperative Care Center (SSRCC). This position is both administrative and hands-on: supervising and developing nursing and other clinical support staff, coordinating interdisciplinary workflows, partnering with hospital and community partners for care coordination and referrals, and providing direct patient care as needed. The Recuperative Care Nurse Manager ensures care is delivered in accordance with current federal, state, and local standards, guidelines, and regulations, and that the highest degree of quality care is maintained at all times.

Duties/Responsibilities (Essential Functions)

Provide direct oversight, supervision, and coaching of nursing and clinical support staff at the assigned site(s), including RNs, LPNs, CNAs, and MAs, BHTs, and other assigned clinical and program staff.


Complete performance evaluations, corrective action, timekeeping approvals, and other people management tasks in partnership with HR and program leadership.


Hold weekly one-on-one meetings with all direct reports, including agency staff and volunteers, to review workload, patient care, professional development, and site operations.


Coordinate day-to-day integrated care and program operations, including staffing, scheduling, patient flow, room utilization, and coverage across clinical and non-clinical activities for the assigned team.


Coordinate staff staffing with other leadership for evening, overnight, and holiday coverage and handoffs between care teams.


Collaborate with providers, medical assistants, care coordinators, behavioral health, pharmacy, and other departments to ensure seamless, team-based patient care.


Serve as a clinical resource and escalation point for complex patient situations, urgent or emergent presentations, and team conflict.


Support recruitment, onboarding, orientation, and ongoing training of nursing and clinical support staff at the assigned site(s).


Partner with the Director of Recuperative Care and other SSRCC leaders to partner on quality improvement and programming needs. Will also partner with the Director of Nursing and nursing leadership on integrated care quality improvement efforts that span the organization.


Ensure clinical care is delivered in accordance with CCH policies, procedures, and current federal, state, and local regulations, including HRSA, OSHA, HIPAA, and applicable Colorado nursing standards.


Monitor and support quality improvement, patient safety, and infection prevention activities; participate in LEAN and other continuous improvement work.


Support medication management activities, including medication reconciliation, administration, storage, controlled substance handling, and vaccine management as applicable to the assigned site(s).


Oversee point-of-care testing, specimen handling, and lab result follow-up in accordance with CLIA and CCH protocols.


Coordinate care transitions with hospitals, specialty providers, housing programs, and community partners.
Manage hospital coordination relationships including oversight of the referral process, intake QI efforts, and provide customer service collaboration for resolution to concerns.


Provide skilled nursing care according to accepted community standards of care to preserve or enhance the patient's highest level of functioning, including patient flow support, triage, wound care, and urgent or emergent assessments.


Must have some weekend, evening, and holiday rotation availability. Must have on-call availability for rotations.


Will work with hospital and other community partners for referrals to the program and will oversee best practices in coordinating care for clients between levels of care.


Function as program liaison for care management team needs from hospital to improve referral and acceptance of patients into the program.


Track data and support quality improvement efforts for census and discharge database.


Maintain EHR core competencies as a designated NextGen super user and trainer for nursing staff. Record telephone communications, patient visits (including PMH, PSH, FH, social history, and allergies), vital signs, immunizations, and medications in NextGen; use the inbox to manage tasks; complete intake notes and submit superbills to bill for RN services.


Ensure timely and accurate documentation of all clinical and non-clinical services, communications, and tasks in the EHR and other systems as required, and maintain complete, up-to-date charts through any future upgrades as directed.


Perform other duties as assigned.


Education, Licensure and Certifications

Active, unencumbered Registered Nurse (RN) license in the State of Colorado required.


Bachelor of Science in Nursing (BSN) preferred.


Basic Life Support (BLS) Certification required within 30 days of hire.


Bi-lingual English-Spanish and/or ASL preferred.


Experience

Minimum two (2) years of RN experience required. Care coordination or care management, ambulatory, public or community health, home health nursing, psychiatric, long-term care, or urgent care experience preferred.


Minimum two (2) years of supervisory experience in a community health center, hospital, long-term care facility, or other related health care facility preferred.


Job Competencies

Sound critical thinking and clinical decision-making skills.


Strong interpersonal and communication skills with high emotional intelligence.


Demonstrated ability to lead and develop clinical teams in high-volume, complex settings.


Knowledge of, and sensitivity to, the needs of people experiencing homelessness and other vulnerable populations.


Proficiency in EHR use and documentation compliance.


Proficiency with Excel as a database application including use of formulas.


Ability to triage, assess, and provide urgent care following clinic protocols.


Commitment to trauma-informed care, universal precautions, and regulatory compliance (OSHA, HIPAA).


Physical Demands and Working Conditions
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job with or reasonable accommodation and without posing a direct threat to safety or health of self or others. In compliance with the Americans with Disabilities Act, CCH provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Company.
Physical Demands

Ability to lift, push, or pull up to 25 lbs.


Frequent standing, walking, kneeling, and reaching during shift.


Frequent use of computer systems and telephones throughout the day.


Must be able to hear and see to assess patient needs and communicate effectively.






Percentage of work time spent on activity →


0% - 24%


25% to 49%


50% to 74%


75% to 100%




SEEING: Must be able to read computer screens and printed documents.











X




HEARING: Must be able to hear well enough to communicate with employees and others.











X




STANDING/WALKING











X




CLIMBING/STOOPING/KNEELING





X










LIFTING/PULLING/PUSHING











X




GRASPING/FEELING: Must be able to write, type and use telephones.











x





Working Conditions

Work is performed in a clinical environment with potential exposure to communicable diseases, bloodborne pathogens, and bodily fluids.


Work may be performed in a fast-paced, high-stress medical clinic setting with noise and frequent interruptions.


Depending on program assignment, this position may be located at Stout Street Health Center (SSHC), Stout Street Recuperative Care (SSRC), or a CCH satellite health center site, and shifts vary by site and program need.


Typical schedules may include four (4) 10-hour shifts or five (5) 8-hour shifts per week.
This role includes some early morning, evening, and weekend shifts as scheduled.
This role requires on-call rotation with other program leadership.