Reservation Manager

Job Description

We are looking for a Reservations Manager, who will be responsible for the following:

• Direct, guide and train the Reservations team members on their core duties.
• Achieving Reservation KPI for ALL membership enrollment.
• Coach, motivate or discipline ambassador when necessary to achieve a successful and positive team environment
• Focus on and assist in driving LQA, including reporting, training and development of all team members.
• Close liaison with the Reservations and Revenue regional teams on availability, pricing and methodology.
• Ensure stop sales on room types, market segments and rate levels are enforced with the team when directed by the hotel GM & Revenue Regional Director.
• Ensure all arrivals are seamless by managing all arrival checks in conjunction with the reservations and front office teams.
• Process and input reservations following hotel standard operating procedures.
• Take direct reservations when necessary, including all Executive Office bookings.
• Ensuring minimal open outstanding accounts for reservations.
• Co-ordinate group reservations, ensuring contract rates are loaded correctly into reservations to maximize efficiency and eliminate revenue rebates.
• Maintain a positive selling approach to maximize yield in both occupancy and business forcasting.